neobuildr.comReviews of neobuildr.com

You sent me the entire wrong God damn product, I've reached out to your support multiple times both on the phone and email and text and you're ignoring every message I send. Why the hell would you ask me how my experience was when you're actively avoiding correcting your mistake? You're so God damn stupid, your company is garbage.

I saw the advertisement for Neo Buildr on Social Media and I thought they looked amazing, so I placed my order on 12/18. On 12/20/22, I received an email notification that my item had shipped. After a couple of days, my item switched to the "Package Acceptance Pending" phase, something that isn't uncommon with when a company does a bulk drop off of items at the post office. It has been under "package acceptance pending" since 12/20/22, so I sent an email to customer service on 12/28/22 and received no reply. Today I reached out to live chat and was informed that the information I received about my package being received was incorrect. The customer service agent, who I will refer to as "C", informed me that my item had not shipped and that it was out of stock. I expressed my frustration at being falsely told that my order was on the way when that is in fact not the case. It is one thing to have the item in the pending phase, but to inform a customer that their item is in transit when that is not the case is just plain deceitful. In the ten days since the item was marked as "shipped", I was never contacted by the company to tell me that the product I ordered was out of stock or that it had not in fact shipped. In my conversation with customer service, when I accepted the resolution of a refund and stated that I wad displeased with the approach the company took, the customer service agent became rude and used responses including "lol okay" and "haha". I honestly think I dodged a bullet in not having any ties to this company as a customer. I felt it necessary to share my experience regarding deceitful shipping practices, lack of communication, and poor/rude customer service.

I still have not received my order. 910-336-6478 Chad Anderson

La qualité des aimants est lamentables, ils se brisent. Le contenu du colis est arrivé endommagé, boîtes et bâtonnets brisés. Des brisures d'aimants, des fragments de plastique de boîte. Même les bâtons ne sont pas tous pareil, car les extrémités sont abîmées. C'est honteux de faire dépenser plus de 100€, de ne pas parler des frais de douanes, et au final, votre produit est dégradé, et se dégrade très très rapidement. Conseil : économisez longtemps et acheter quelque chose de plus qualitatif.

Shipment went missing, no response from customer service after multiple attempts via multiple channels

I just received my order and see that both of my packages were opened (maybe customs...no idea). These were both for gifts for a birthday present. Not only that, but the multicolor set is missing a number of bar pieces.

I ordered 2 sets of BuildrBalls 1010 for my 15 year old nephew's birthday present. He received only 1 set :(( so disappointed. I emailed Customer Service on 9th Oct with no response as yet, today is 13th Oct 2022. Also went online 12th Oct 2022 for "LIVE" chat ... hahaha waited for 12 hours and no response even though the "Chat" says 2 customer service are online. This maybe a good product but this company has no customer service nor can you contact customer service/support if anything goes wrong. Buy at your own risk!

Still havent received the shipment! Showing en route for 3 weeks!