neobuildr.comReviews of neobuildr.com

Although a little lag in communication, customer service was happy to help and made the whole experience very pleasant. My son loves the magnets and they will stand the test of time.

You sent me the entire wrong God damn product, I've reached out to your support multiple times both on the phone and email and text and you're ignoring every message I send. Why the hell would you ask me how my experience was when you're actively avoiding correcting your mistake? You're so God damn stupid, your company is garbage.

I ordered mine and it said it would come in 3 to 6 days and it has been like 13-14 days and it is still not here so I need to make shipping faster

I saw the advertisement for Neo Buildr on Social Media and I thought they looked amazing, so I placed my order on 12/18. On 12/20/22, I received an email notification that my item had shipped. After a couple of days, my item switched to the "Package Acceptance Pending" phase, something that isn't uncommon with when a company does a bulk drop off of items at the post office. It has been under "package acceptance pending" since 12/20/22, so I sent an email to customer service on 12/28/22 and received no reply. Today I reached out to live chat and was informed that the information I received about my package being received was incorrect. The customer service agent, who I will refer to as "C", informed me that my item had not shipped and that it was out of stock. I expressed my frustration at being falsely told that my order was on the way when that is in fact not the case. It is one thing to have the item in the pending phase, but to inform a customer that their item is in transit when that is not the case is just plain deceitful. In the ten days since the item was marked as "shipped", I was never contacted by the company to tell me that the product I ordered was out of stock or that it had not in fact shipped. In my conversation with customer service, when I accepted the resolution of a refund and stated that I wad displeased with the approach the company took, the customer service agent became rude and used responses including "lol okay" and "haha". I honestly think I dodged a bullet in not having any ties to this company as a customer. I felt it necessary to share my experience regarding deceitful shipping practices, lack of communication, and poor/rude customer service.

I still have not received my order. 910-336-6478 Chad Anderson

I purchased these for my 9 yo son for Christmas as his 'Santa gift' after seeing ads on social. He loves fidget / building-style toys and magnets. While the concept is super cool and fun to build - the packaging was damaged upon arrival and upon first use, about 1/4 of the bars have snapped in half. This was normal, table use just to build - not crashing into them or dropping them. I sent an email today to notify the company - will modify review positively or negatively based upon outcomes. But - I should have come here first for reviews - I would have possibly not purchased. I do not recommend currently for the sheer fact despite the price of over $45 for the pack - they are breaking one by one.

Great creative toy that will be loved by kids and adults!

Great product, however they still haven't figured out how to ship these without major damage. First time I ordered the package was split open with the goods missing. The next year I got the shipment however with their extreme weight and lack of packaging all the plastic holders were broken to sh!t. Plus some of the magnet rods were even broken in half. How do you gift something when the package is broken to all hell?