NEMO EquipmentReviews of nemoequipment.com

Awful customer service. Item came with a missing part over a month ago, I’ve still had no resolution and no apology. So I have an expensive tent that I cannot use and I’m still in the same situation after nearly 5 weeks. Email responses from nemo take over a week and are not useful.

Bought a not inexpensive but very good collapsible Moonlight chair. One of the internal bungee retainers broke a while back. Despite two enquiries and a chase the only progress in WEEKS is a support ticket. Good kit let down by awful spares / after sales assistance ….

I tried since two weeks contacting customer service. No reply. I also am in contact with my online reseller, which does exactly the same thing trying to get n touch with NEMO. They very communicative and tell me they have not heard back from NEMO ! It's really frustrating that premium brands as Nemo selling > 800€ tents and claiming lifetime warranty do do not take care about their customers. For sure, it's the last time I buy a NEMO tent.

I bought the Nemo Hornet Osmo tent last year and initially was happy with it, but the flysheet started to come apart at the seam after a week of use. It is a lightweight tent, but the design seems too fragile. On their website Nemo proundly state "OUR PRODUCTS ARE MEANT TO LAST A LIFETIME". I contacted Nemo for warranty/repair and they told me in Europe it is the retailer's responsibility. I contacted the retailer in France who had no clue what to do so they told me they had contacted Nemo for guidance. Despite my follow-up emails I haven't heard another word from Nemo Customer Service. It seems Nemo's warranty promise is worthless, at least in Europe. For such an expensive tent this is completely unsatisfactory and a hugely disappointing experience. I had expected far better from an outdoors company that positions itself as a high quality, sustainable and trustworthy brand. I would not recommend this company nor trust their products again. Update: Retailer finally got back to me to say that repair by Nemo Europe will take more than three months!

Tensor™ All-Season Ultralight Insulated Sleeping Pad Buyer be aware, this is one of the nosiest sleeping pads I have had so far. I bought it based on numerous reviewers online and positive reviews. Nemo as a company must have paid a lot of online reviewers or AI bots to say it is one of the quietest tested for 2025, clearly it is not or you need to have your hearing checked. If I had a chance to return it after one use I would, very disappointed in the company and their claims.

I bought the Nemo Osmo tent last year after hearing good things, but it ripped the very first time I set it up. It also had weird brown stains on the fabric straight out of the pack, which seemed off. I contacted Bergfreunde (the retailer), and they told me to get in touch with Nemo. Nemo then said it’s the retailer’s responsibility in Europe and told me to go back to Bergfreunde. This went back and forth multiple times until I gave up. No one wanted to take ownership of the issue. Really frustrating experience. I expected much better from a company like Nemo, especially for something that was clearly defective from the start. I would not trust these products.

I PURCHASED A NEMO TENT OF EKO SPORT IT FAILED IN THE WIND BREAKING A POLE AND RIPPING THE COVER SHEET NEMO HAVE A LIFE TIME GUARENTEE SENT IT BACK NEARLY 6 MONTHS STILL WAITING FOR THE REPAIRED TENT BACK OR A REFUND I ALSO CONTACTED NEMO REGARDING HOW LONG IT HAS TAKEN AND THEY SEEM TO HAVE WASHED THERE HANDS OFF IT LIFE TIME GUARANTEE NOT WORTH THE PAPER ITS WRITTEN ON FROM NEMO IF THE SUPPLIER WON'T DEAL WITH THE PROBLEM I THINK I'M GOING TO TAKE THEM TO COURT OVER TENT

Quality vs price will dissapoint you. Look elsewhere. Bought two nemo chipper, both are now broken after mild use.. made of trash, thats nice but the product itself is also trash