NEMO EquipmentReviews of nemoequipment.com

I placed an order with Nemo on July 10th. After two weeks of not receiving shipping information, I attempted to contact Nemo to find out what was going on. I left dozens of messages through the ticketing system, 'live chat' agent, and voicemails. I wasn't able to get a response until August 3rd! The rep's response was they had a new hire who forgot to hit a 'checkbox'!? This is the worst ordering and customer experience I've ever had. We're paying premium prices. Increased 'seasonal demand' is not an excuse for this; the company's customer service process & engagement are completely broken. I will not be using this company again.

Sleeping pad was of low quality. Did not respond to multiple attempts at contact to arrange replacement through warranty

Buyer beware The Aurora tent with pawprint comes in two types. When ordering make sure you get the correct one. I ordered the tent and pawprint at the same time. The snaps do not fit. After talking with Nemo they say sure we will help just spend more money to send it and say pay for insurance. I have to go through all the hassle for a mistake that they made. When all I asked is send me the correct pawprint or at least tell your sales team to put out the knowledge article to send the correct one. The fix is all on the customer. That is very poor customer service. All I asked is send me the right one.

Sent the wrong size sleeping bag. Decided to keep it then spent 30" sewing what they forgot to do. Poor service, poor quality control! Be carefule!