Nelux is a premium cosmetic brand that harmoniously blends modern elegance with natural purity. Known for its innovative packaging and commitment to eco-friendly practices, Nelux offers luxurious beauty products that stand out in quality and design. Catering to sophisticat-ed women seeking reliable and exclusive beauty solutions. Nelux ensures every product shows their commitment to natural luxury and timeless elegance.
Nelux (neluxcosmetics.com) has 137 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
neluxcosmetics.com
Website
neluxcosmetics.com
Category
Cosmetics & Makeup
Location
Kissimmee
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 22% of reviews.
Latest
Most recent review: October 2026.
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Nelux me ayudó muchísimo con mi inseguridad sobre mis labios.
Desde que probé su voluminizador, mi vida cambió. No puedo decir que no arde un poco, porque estaría mintiendo, pero el resultado vale el 100 % la pena
Response from NeluxJan 29, 2026
Gracias por compartir tu experiencia 🤍
Nos emociona saber que nuestro voluminizador te ayudó a sentirte más segura con tus labios ✨
Ese ligero ardor es parte del efecto, y nos alegra muchísimo que el resultado haya valido totalmente la pena 💋
Gracias por confiar en Nelux.
— Nelux Team
JI
JIMMY
Amo este producto cada mes lo uso
Amo este producto cada mes lo uso, no ténia pestañas y ahora tengo mas en serio lo recomiendo,
Response from NeluxJan 29, 2026
Gracias por tu review 🤍
Nos encanta saber que el sérum se ha convertido en parte de tu rutina mensual ✨
Ver ese cambio en tus pestañas es justo lo que buscamos.
¡Gracias por recomendar Nelux!
— Nelux Team
TS
The Strength E.
This is Poison!!
DO NOT try this product. It’s poison!!
It isn’t worth the pain. I applied a very thin layer. Within 30 seconds it started burning. Then it was intense burning pain for about 20 minutes. Not a subtle burning pain. It was EXTREMELY painful. I went driving after I applied it and almost had a car accident because I couldn’t pull over and I was desperately reaching for the wet tissues and water bottle because I was terrified it was going to scar my mouth. I had to hold wet tissue on my mouth for a long time. I wished I had ice at the time to relieve the pain. It went red and yucky all around my lips. This is like 3rd degree burning. The reason why your lips swell up is because it’s literally poisoning your skin. I think the ingredients can’t be trusted. It’s been a long time since I e felt pain like that. I’m not sending it back for a refund. I’m going to send the product to consumer watchdog to have it tested in Australia because I think they’ve put illegal products inside it. This can do serious damage to your lips. Don’t buy it.
Response from NeluxJan 27, 2026
Hi,
Thank you for taking the time to share your experience. We are truly sorry to hear about what you described — this is absolutely not the experience we want anyone to have with our products.
Our lip plumper is formulated to create a temporary tingling or warming sensation, which can vary in intensity depending on individual skin sensitivity. However, experiencing severe discomfort is not expected, and we take reports like yours very seriously.
For safety reasons, we always advise customers to discontinue use immediately if they experience strong discomfort and to avoid applying the product while driving or in situations where attention is required.
All our products are manufactured in certified facilities and comply with cosmetic safety regulations. That said, we understand that individual reactions can occur, and we would like to investigate this matter further.
We kindly invite you to contact our customer support team directly at [email protected] so we can review your case in detail and assist you appropriately.
Thank you again for bringing this to our attention.
Kind regards,
Nelux Team
SM
Sara M.
Its a scam
Its a scam. Ordered a product Nov 29. Its Jan 25 and never received my item. I reached out via email multiple times- no responses... hello its been over 50 days?
Response from NeluxJan 27, 2026
Hi,
We’re sorry to hear about your frustration and appreciate you bringing this to our attention. We would like to clarify that Nelux is a legitimate brand and that we always aim to respond to customer inquiries as quickly as possible.
International orders can occasionally experience delays due to customs processing or carrier issues, especially during high-volume periods. That said, we would absolutely like to review your case and ensure your order is properly resolved.
We kindly ask you to contact us directly at [email protected] with your order number or the email used at checkout, so we can locate your order, check the tracking status, and assist you immediately.
We are committed to making sure every customer receives their order or an appropriate solution.
Kind regards,
Nelux Team
CO
Consumer
never received items
i ordered back in october and never received my order but they SWEAR it was delivered when it WAS NOT!!! i'm so annoyed because i paid $50 for 3 lip plumpers and they said they couldn't do anything about it. their customer service is awful!!!!!!!!!!!!!!!!!!!!!!
Response from NeluxJan 27, 2026
Hi,
We’re truly sorry to hear how frustrated you feel, and we understand how upsetting it is when an order does not arrive as expected.
We would like to clarify that, according to the carrier’s official records, this order was marked as delivered, and as part of our standard procedure, we always provide customers with the proof of delivery supplied directly by the shipping carrier.
Once an order is confirmed as delivered by the carrier, we are unfortunately limited in the actions we can take, as the package is no longer under our control. However, this does not mean we dismiss concerns, and we always aim to assist customers within the scope of what is possible.
We kindly invite you to contact us again at [email protected] with your order number so we can review the case once more and ensure all delivery details and documentation have been shared with you.
Thank you for your understanding.
IZ
Isabella Z.
Stick it through! Beauty is pain. It’s worth it
Absolutely fantastic product, just needs to be used properly! Here’s my advice from my own experience, but remember we all have different skin and reactions as such.
-it hurts more than injectable lip fillers for me. It does not contain numbing agent as far as I know, unlike injectable fillers.
-it will hurt for 15-30minutes. It will feel like fire or some type of localised bug bite.
-In that time, do not try remove it or wipe it off (unless there is a medical emergency reaction). Sit through it and let it work.
-I suggest using it an HOUR BEFORE going out. This will give time for the pain to go and your lips to become more natural.
-unlike injectable filler, this has NO CHANCE of hitting a vein and causing bruising, filler migration or long term pain!
-You will be able to eat and drink after it settles down and the pain is gone (about 45-60 minutes for me).
-your lips are softer and feel more natural to touch in any way- there is no risk of bumps or hardness like injectable fillers often cause.
-my lips have stayed full after 5 hours however you can freely reapply it if you wish. I would not do it more than once every 6 hours for myself.
The main point I’d like to mention again-
IT WILL HURT. DO NOT WIPE IT OFF OR REMOVE IT, IF YOU WOULD LIKE ITS FULL AFFECT. Beauty is pain, this will leave you looking and feeling phenomenal!
TB
Teairra B.
I was really hopeful this would work I…
I was really hopeful this would work I tried it as soon as I came it burnt so bad it was worse then anything I’ve ever tried before I waited as long as I cld tried washing it with several different types of soap nothing would stop the burning I had to hold something cold between my lips just to stop the burning as soon as I wld take a breathe or remove my cold rag the burning would take over again will never use again and after all this my lips look super red but not any plumper then before this hell
SA
Sasha
Not worth the hype
Not worth the hype
I purchased the Nelux lip plumper gloss because I heard a lot of positive reviews and some of the results videos looked good enough for me to try it out, as I've tried lip filler injections and wanted an alternative. Saw this on sale and that was my prompt to purchase.
It arrived to Melbourne, Australia, in 2 weeks. Pretty decent postage time.
The first application was intensely painful. It severely stings, almost alarmingly, but I'd read about that beforehand, so I didn't panic, just waited the recommended 10 minutes to see the results.
I'll admit I DID see a difference. I've tried other plumping glosses which did nothing at all, so yeah, was pleased to see this one delivered a noticeable effect. However, it definitely wasn't a "lip filler effect", and it made the outer area of my mouth appear red and smudgy, which looked like pasta sauce stains, lol... I tried again without applying to my lip line and it still showed red around my mouth. I don't wear foundation makeup on my skin and I'm not going to start in an attempt to cover the redness around my mouth caused by this gloss.
The effects didn't last more than 15 mins for me. I reapplied, but after the dramatic stinging of the first application, my lips adjusted to the sensation and the effect was less noticeable the next few times around.
The gloss is very shiny and sticky, which I find uncomfortable - I knew it would be as that's expected with lipgloss - I'd just hoped the plumping results would be worth it.
Overall, I can say it did provide a better plumping experience than any other brand I've tried, but with such short-term results and the unsightly redness, I don't think it's worth having to re-apply every few minutes, nor the price.