EastRise Credit UnionReviews of nefcu.com

I am so distraught with the changes since the merger. I went to the bank the other day, to withdraw money from my power account, which I have done many, many times, only to find out that I can no longer withdraw money from my power account. I went to put money into my granddaughters account today and I wasn’t able to transfer the funds. I’ve been transferring funds into her account for five years now. I’m just disgusted. The merger has ruined everything. I’ve been with NEFCU since the IBM days and I’m ready to leave and go elsewhere.

I have been an account holder since the IBM Credit Union days...more than 30 years. Up until Oct/Nov 2023 I would have highly recommended. Since the merger with VSECU the experience and the service at this institution has plummeted. The web interface could be argued to have improved, but loan servicing has become impersonal, rigid, and frustrating. Even in person you have to get past the wall of automation. Asking a teller for anything has them having you enter all the information on your own anyway. Another interesting anecdote going to withdraw cash after hours from an ATM with a newly issued card (because of the merger), having the machine give an error as if the card did not work, then during business hours the next day being told it was because the ATM was out of cash and would not be filled until the next day. The employee asked if I tried the other ATM next to it...that it had cash. I asked if they might put up a sign on the empty one and was simply told again it would be filled tomorrow. Not the same credit union of just a few months ago. Shop around.