EastRise Credit UnionReviews of nefcu.com

What a terrible bank. untrustworthy and such a hassle

we have been with ERise way before when they were NEFCU. Something happened when they merged. Terrible policies now. Examples 1- We deposited a check from a sale of our home and the 85% of the proceeds will not be available for 5 "business" days. Making 7 days for us. 2- if you wish to transfer to external banks your limited to $2500 a day!! Max transfers 6 a month! 3- If you need a statement for the previous month, you wait at least 5 days before you can download it! 4_ As other stated smoke n mirrors verbiage when it comes to saving accts. I'm done and moving my money out as soon as possible. I am guess they will slow roll that process as well. Bank elsewhere if possible

Teaser savings interest rate. They promise 5% but only on a small balance. The more you invest, the lower the rate they provide!

i have a very small account with them that was opened in connection with an auto loan in aug 2021. it was 2 year loan and duly paid off in aug 2023. because it was only $25 i did not use the account. i attempted to ask for a refund of my account. i tried to set-up my online account but learned that because they had "inactivated" it, i could not set up an online account. they then attempted to send me an email to validate but their email was locked and i could not open it. they recognized my account when i phoned in because my phone number is connected to my account. they asked me numerous questions which i answered. but they will not give me money back unless i drive over 1 1/2 hours to their closest branch. the total is $26.60 and it is utterly ridiculous to do this. i am a cpa and know all about materiality and this certainly qualifies for that threshold where the downside risk is practically nil. if they cannot figure that out for a transaction this small, i shudder to think what would happen when the numbers get big. big thumbs down to these people for being able to "think outside the box". choose another bank, like community bank.

Don't consider using EastRise, formerly the Vermont Employees State Credit Union. They are flat out terrible. As a member for 43 years, they have repeatedly been outrageous in terms of customer service. I made the mistake of believing each incident was an anomaly and eventually realized that is not the case. They refused to work with us on better rates for loans, refused to listen to explanations regarding credit rating, told us to borrow from our own money, and the list goes on. Truly unbelievably bad service consistently with most recently we were looking for a good rate for half a million dollars we had and wanted to park in a CD. When they talk about customer service, it DOES NOT EXIST. They straight up told us that having been a customer for 43 years did NOT factor into their decision making, even going so far as to accuse us of seeking special favor because of this! When we sought a car loan recently, they refused to consider the fact that we had always paid back our previous loans on time and fully. Didn't count for anything! Nor did the fact that we owned our own home mortgage free. It just goes on and on. And, even after our most recent experience centered around our cd inquiry and after we wrote them a long letter explaining our various and all BAD experiences and that we wished to close our accounts, NO ONE bothered to call us, they immediately closed us out of our account internet access, sent us a check and never even took the time to thank us for our 43 years of being customers. In short they SUCK and I would not ever consider recommending them to ANYONE for banking needs. The coop mantra of friendly, personalized and community centered banking is just plain bull shit. They are now, especially after their ill-fated merger to EastRise today, just a big bank with horrible customer service and only looking out for their bottom line. Go elsewhere. Show less

I dont really like working with east rise. My check has been deposited by my job. Any other will depoist my work paycheck right away. East rise won't do it because its dates for the 20th. Its why I will not use them again and ha e changed banks. My new bank has always released payment the day of even if its dated for two days later. Why? Because they know its gonna go thru being a payroll check. Alot people at my job said that's the same reason they switched. They also charge you a fee of $30 on a check or over draft of a debit card even if they don't pay it out. Not the type of bank for me. Seems its more for those who don't live paycheck to paycheck. Super thumbs down for east rise.

East Rise has gone out of its way to be the most inconvenient bank in all my experience. After providing Power of Attorney documentation as well as verifying myself with multiple IDs, and proving I am my husband’s Representative Payee for disability social security, and providing address verifications they are requiring me to ADDITIONALLY sign and notarize a document stating that I am his attorney-in-fact. We had to move to Canada (because they provide in-home care). In Canada there is no free notary service. I would have to pay $40 plus mailing fees to get access to his account which has less than $500 in it, and hasn’t been touched in 4 years. This is an abusive bank. They will have this $500 until I am able to get back to Vermont and go in person- maybe I will also have to bring in my disabled husband who is paralyzed and cannot speak. The trip back there is 9 hours from here. All other banks have given me access to my husband’s significant investment and retirement accounts without this abuse.

I have a Solar loan with these folks of which I pay a handsome amount of interest upon. I pay via ACH/Auto payment out of my BUSINESS account ( home business ) which EastRise help me setup. This past Dec 2024 the loan changed because of taxes and They stopped auto payment and then never told me. They did attempt to call me twice without leaving a reason for the call on the VM. I called back and left them a VM asking why they called. last week ( it is now late Jan 2025 ) they called and I was able to answer and found out that I was delinquent on my loan for Dec. AND for Jan ... AND that both would be reported to the Credit Bureaus as delinquent. WTF??? They could have emailed me OR left me a voicemail STATING that there was an issue with delinquency on the loan. Or maybe a letter stating that they need to rework the ACH payment method Or maybe a letter back in Dec. stating that they missed a payment and why?? This is how the other 2 Credit Unions I work with handle these types of issues. NOT EASTRISE! It is not my issue that they can no longer TAKE ACH/Auto payment out of the account, BUT I AM THE ONE WHO IS GOING TO PAY FOR IT VIA MY CREDIT SCORE Because they did such a $h!t job communicating. BS!! What is worse is their attitude about it...Like oh we left you a VM saying to call us. To which I did. I had no IDEA why they needed to speak with me. It could have been a sales call for all I know. THE OTHER CU's would always tell me the nature of their call in a VM and would bend over backwards to let me know if there was an issue with the account!! NOT EASTRISE. Furthermore they ARE NOW telling me that they can't use a business account for a personal loan. WHY??? It was perfectly acceptable to do so last year ??? They set it up as such know full well that it was a business account they were drawing said payments from. GARBAGE. Since the start of this entire process with these folks I have not been impressed with their customer service and they were ball busters on interest rate. If you are looking for a CU avoid EASTRISE.