EastRise Credit UnionReviews of nefcu.com

We received a fraud alert for $0. My husband’s card. I called to confirm it was a transaction that was never completed. My husband called cause it was his card. They told him to release the hold on his card himself. Spoke with a supervisor Edward who not help me and stated my husband had to call. As of now 2 calls from me and 2 from him. Still waiting to get the hold released. The call hold time, each time gets longer. Been with Vsecu and NEFCU for years. Separately they were great credit unions. Now it’s frustrating to say the least.

When FEFCU and VSECU merged they told us it would be great for us (customers). It has been anything but. Before the credit unions merged, I would never wait on hold with VSECU. Since the merger, the wait is routinely 4-5 minutes. I travel to England quite a bit to visit family. I always call VSECU and tell them the dates and the country, and my ATM card always worked. This most recent trip it did not. I called from overseas and they said stop in and get a new card. It would be quite easy they said. When I returned I stopped in. The teller said it would take 10 - 15 minutes. I said great, I will got to the store and stop back. Thirty minutes later I stopped in and new teller said they had no record of a request but if I could wait 15 minutes they would get me one. How much money was spent on trying to get the merger through and now the rebranding. Will be leaving this credit union as soon as I can get accounts set up at another one.

In the last year this CU has gone downhill to the point where I'm actively looking for a new CU. 33 years with them and if not for my mortgage I would be gone already. Their on-line billpay is unreliable. 1 out of every 6 payments just doesn't get paid. When I call to tell them they have a problem I'm told that I never even signed on. When I try to show them a screen shot of the conformation they just say they can't receive it. The line is so long now that people give up and leave without being helped. When calling up members are often rerouted to a who knows where answering service who can't help. When you are promised someone who can help will call back within 24 hours nobody calls.

They are all about making money & could care less about people. Narcissism to the Max! Use local banks-you will be better off!!! & do not ever work for them. The top few make so much!!! They should pay their employees better. Unbelievable!

They've merged with another credit union and it's been downhill ever since. Money is in the account and card declined, over and over. Fear every time you want to use your card.