nbtclothing.com is listed under Motorcycle & Powersports.
nbtclothing.com (nbtclothing.com) has 16 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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James R.
I sent a pair of damaged jeans back for replacement through warranty. They sent me a shipping label. I sent the pants back and have never heard word since and it’s been three weeks. Guess I’m just out a pair of pants and 300 bucks
Ryan R.
Placed a bundle order and only half of my order showed up. Getting in touch with someone at NBT is a pain in the a**.
Jerry
I just received my Stalwart straight leg jeans 2.0. I was going out for a ride so I decided to try them out. I put the protective pads into my pants and when I put them on the right leg knee pad was behind my knee. I have looked several times and see no way of fixing this issue. where is quality control? Just a follow up. customer service was great and they sent me a new pair very quickly. Unfortunately they were way to long. the tag says 36 x 30 but they are closer to 36 x 34. so back to my question of quality control
Response from nbtclothing.comJan 1, 2025
Hi Jerry! I’m sorry to hear. That’s a manufacturing flaw and although we run 3rd party audits and quality checks to avoid defects this can rarely happen. Please contact [email protected] so our customer service team can hook you up with a replacement. We’ll take care of you! Safe riding out there!
Rafael G.
NBT Clothing sells knockoffs and is not safe for motorcycle riding. Save your money and buy from many other reputable motorcycle clothing manufacturers.
Response from nbtclothing.comDec 20, 2024
Rafael - I just came across our listing on trustpilot and saw your review. I'm sorry and disappointed you feel that way. We started 3 years ago. We aren't selling knockoffs. We're a small American-owned business in Delray Beach, Florida. I'm not sure if you saw but we launched a new line of our next generation certified, protective gear in November '24. Please contact our support team at [email protected] if you have any questions about the safety and quality of our gear. We offer easy returns and free exchanges if it doesn't fit perfect send it back and we'll hook you up with a better size. Happy Holidays and safe riding out there!
Nick B.
It's been 3 weeks since I placed my order with NBT. They supposedly have "5-8 day shipping" but its been almost a month now and I still haven't received any sort of confirmation email saying my order has been shipped. On top of that, I'm unable to reach anyone at the company. I've called and left voicemails, I've emailed, I've even used their websites chat feature and haven't heard a whisper from them. So not only am I completely in the dark about when or if I'll ever be getting my order, but I can't even contact them to cancel it and get my money back. Steer clear of NBT Clothing.
Response from nbtclothing.comDec 20, 2024
Hi Nick - Yikes. It's been a long time since this post. I had no idea trustpilot created a listing for our company until this morning. Please contact our support team at [email protected] or DM us on IG. We'll hook you up with a discount on some of our new certified gear that just launched in November '24. Happy Holidays and safe riding out there!
keith H.
I’m not sure if this a real business anymore. They won’t return my emails or phone calls and no one on there chat line is there. Bought a pair of gloves which never came . They said it was due to high volume it was taking longer to get the out the door. When I asked if they even had them in stock or if were they waiting for them to come in from china, no answer. There web site says waiting for carrier pick up for several days. I’m trying now to cancel this order but no one answers. My suggestion is run like hell and shop elsewhere,
Response from nbtclothing.comDec 20, 2024
Hi Keith - Shoot. It's been a VERY long time since this post. I had no idea trustpilot created a listing for our company until this morning and saw your review. This is a terrible experience and does not sound like our killer customer service team. They are usually on top of their game. Nonetheless mistakes happen and I want to make it up to you. Please contact our support team at [email protected] or DM us on IG. We'll hook you up with a discount on some of our new certified gear that just launched in November '24. Happy Holidays and safe riding out there!
