Official Twitter account for NBAStore. com and NBA Store NYC located at 545 5th Ave. For customer service questions, follow @NBASTORESupport
NBAstore (nbastore.com) has 150 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Excellent
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150 approved reviews, newest moderated first
Lorenzo A.
Incredibly poor customer service. I put an order in on 30/05, and as of today (27/12) not only have I not received the merchandise but also no news whatsover on the status. I have written to ask to cancel the order and received no answer. I don't know how such a respectful organisation as the NBA can work with such people, this is a scam.
Justin H.
I ordered an item from their site and it came quickly. Unfortunately it was damaged in transit by the carrier, but I called and spoke to Cristin… let me tell you how Cristin rocks! She went above and beyond! She immediately sent me a new one without me sending the damaged one back! Wow! I’ve never experienced that! Kudos to Cristin! I will definitely be back to buy from NBA.com
Lisa L.
I ordered a Christmas gift on 11/20/23 and was told it would be arriving on 12/14/23. The 14th came and nothing arrived. I then reached out on 12/15/23 and was told that the item is out of stock which was news to me since at no point it was communicated to me that it wouldn’t arrive and they had no information on when it would be expected to arrive. So I am extremely disappointed and plan to never purchase something through their store again.
Jerrin
This website logistics is HORRIBLE. Do not waste your time with ordering anything from here. They will not deliver your order and will not give any details regarding the status of your order. The customer support does nothing regarding creating a resolution. Roadie is the worst delivery service I have ever dealt with in my entire life. Nba Store using unreliable logistics company is alarming. I still have not had any refund or resolution to receive my order.
SP
Would have given them 0 star if I could. Only robot response, after three days of trying with a robot I got a “fan person” to be told you need to wait another three days. Call them in the UK or send an email. They say our item was delivered, I have no item and no refund. Definitely wouldn’t recommend spending your money here, worst customer service ever. 😡
Lauren
Took my money and never got my $140 jersey! Nobody to talk to. No response to emails. Phone line in the UK is a robot! Absolutely 100% worst ‘shopping’ experience of my life! Scammers!!!
Brandon W.
Sometimes the prices are a little high in things but they’re on point with shipping and always new first quality gear.
Yanni D.
Ordered multiple times in US and EU stores. I have never received an item on time, and customer service can never help or provide adequate reasoning. Also, the $9.99 return (per item!) is ridiculous.