NayaxReviews of nayax.com

I've had numerous technical issues with Nayax that have resulted in significantly lost sales and no compensation. These issues have been directly linked causation wise to Nayax's service team (incorrect billing code setup, incorrect troubleshooting recommedations, and an auto sent firmware update from their team that wasn't compatible) Customer service in general from them is an absolute joke. It takes 20min+ to get ahold of someone reading a script. We've also had 4 cases where they hung up on us while we were on hold. I highly recommend staying away unless you want a consistent headache of issues occurring. Edit from response: if you actually wanted to help as quickly as possible, you wouldve made investments into your development and customer service team so that the 8 different times I've already reached out weren't terrible experiences. Nayax tried to get this review deleted without providing all of my info within 3 days. In addition, the tickets they said to follow up with them about have been unresponded to for 16 days currently from their end (I've followed up twice)

Wir betreiben 2 Nayax-Lesegeräte in Verbindung mit 2 Kaffeevollautomatin in unserem Regus Business Center. Das Compliance-Verfahren funktioniert technich nicht ordentlich (nur mit Handy möglich), Zahlungen werden gestoppt, weil es keine Kommunikation zwischen den verschiedenen zuständigen Abteilungen gibt. Neben den regelmäßigen technischen Ausfällen ist das ein weiteres Problem, das nicht wirklich gelöst wird.

I’m a small business owner, located inside a gym, and I've been using Nayax card readers on a beverage vending machine, and my experience has been extremely disappointing. The readers frequently get stuck on “processing” for several minutes after a customer taps or swipes. Customers understandably walk away, and when the transaction finally completes, the machine allows the next person to receive a product that was paid for by the previous customer. This has caused repeated product loss, customer confusion, and ongoing processing fees. Nayax places a $10 pre-authorization hold, yet the vend session is not properly locked to the original cardholder. This is a serious transaction integrity issue, not just a minor delay. Customer support has been extremely difficult to access. When I attempted to contact the finance department, I was routed to an automated system that sent me a link that did not work. I called back immediately and was then told the business was “closed,” despite it being within the stated business hours (8:30 AM–5:30 PM) and despite having just been connected moments earlier. Attempts to reach other departments have resulted in repeated “application error” messages for two days in a row, making it impossible to speak with a live representative. Additionally, it has now been over a month, and I have not received any vending funds or payout reports, despite active transactions occurring during this time. There has been no clear communication or resolution regarding when or how funds will be released. Email responses have been unhelpful and have not provided actual solutions, mitigation steps, or accountability. After more than a month of unresolved issues affecting both payments and payouts, this system has continued to cost my business money. Based on my experience with the hardware reliability, lack of accessible support, and delayed or missing payouts, I would not recommend Nayax to operators who rely on fast, dependable unattended payments.

My issue was resolved with one call.

Je viens de réactiver mon distributeur il y a seulement 5 jours pour le mois décembre et ils ont encore trouvé le moyen d'être incompétent, ils m'ont prélevé le mois de novembre et décembre ces tocards. Après encore de longue démarche sans s'être excusé, ils propose un avoir. mdr Une honte.

I am a property manager in London, Ontario Canada. One of my properties in London, Ontario Canada uses a Nayax box for the laundry facilities. The Nayax system has been double charging tenants for almost 6 months now. Nayax refuses to help or assist in any way. Nayax sent my email request regarding the issue of double charging to the United States of America first, who then transferred our request to London England. I don't think anyone who works for Nayax can read, as I mentioned that our business is located in Ontario CANADA- not anywhere close to the USA, OR ENGLAND! My email request was passed from country to country, and not one staff can assist on having a technician in CANADA assist with the double charging. Nayax seems like a bunch of scammers at this point! Our company is currently searching for alternative companies to do business with- An honest company that CARES about their customers, that will actually resolve issues. Highly do not recommend doing business with Nayax- Stay away!

Nayax hat einen erstklassigen Kundenservice! Bisher konnten all meine Probleme immer zügig beantwortet werden. Auch einen großen Lob an Frau Jansen vom Kundenservice. Sie hat mir bisher schon mehrfach erfolgreich und schnell weitergeholfen! Weiter so :-)

I bought a Nayak credit card reader. However, I did not know that my machines were not compatible with the unit. I've been calling for the last 3 days, and the customer support has been transferring me to different departments and even hanging up on me. I wish I never purchase the credit card reader from Nayak.