naveetech.comReviews of naveetech.com

We are experiencing an issue with a NAVEE S60 scooter. We purchased this scooter online in September 2024. Our son has been using this scooter almost daily to commute to school. In December, he had an accident after the stem became loose, causing the handlebar to fall, which led to the scooter crashing and our son falling as well—he could have been seriously injured. We already had difficulty requesting after-sales service, as the seller initially refused to take responsibility. Eventually, we returned the scooter in its original packaging to the nearest store on December 23. On January 10, the SAV team contacted us and claimed that the issue was due to an "impact." They provided us with a repair estimate of 223 euros, which we refused. As a result, the scooter was returned to the store without being repaired. When we went to pick it up on January 20, we noticed that it had been returned without its original packaging, with new scratches, missing covers, and disconnected cables. We refused to take it back, and the store submitted a new SAV request. In the meantime, we have seen on the seller’s website and its SAV platform that 4 or 5 other users have reported similar issues with the stem. It is now evident that this is a manufacturing defect, yet neither the manufacturer nor the seller is willing to acknowledge it. We would appreciate your urgent assistance in resolving this issue.

Monopattino difettoso da fabbrica. Nonostante ciò continuano a non capire ma soprattutto a non farsi sentire. Ho il monopattino in assistenza (azienda che fa da tramite) senza poterlo usare, solo dopo 3 giorni dall acquisto. Una vergogna il loro silenzio!!!! A me serve per andare a lavorare . Non comprate, perché se doveste avere bisogno di assistenza ne' la danno ne' capiscono . Delusione

Schlechte Produkte und schlechter Kundenservice. ich habe mir vor einem Monat einen Scooter gekauft der ist einmal auf die Seite gefallen weil der Ständer nicht richtig raus gefahren war. Dadurch ist das ganze Display kaputt gegangen und der Gaszug hat einen Fehler so dass der Roller nicht mehr fährt. Habe den Kundenservice angerufen und gefragt wie ich den Roller auseinander bauen kann um die Kabel zu prüfen. Diese wollten mir überhaupt nicht helfen und sagten ich soll den Roller einschicken und sie lassen mir dann einen KVA zukommen wenn ich diesen nicht annehme muss ich eine Aufwandspauschale von 140€ zahlen um den Roller wieder zu bekommen. Auf meine Antwort das ich den Roller nicht einschicken möchte sondern die Kleinigkeit selber kam keine Antwort mehr, und Ersatzteile bekommt man bei dem Haufen sowieso nicht.

Hi, I bought an electric scooter Navee n65 from netonnet sweden. I got flat tyre and ask for the help, they told me that I must contact where I bought. I contacted but they said the warranty doesn't cover flat tyre. I already review on them. But when I was trying to fix it by my self, so it has very low quality screws and they got stripped. I contacted Navee and they even didn't tell me the size of axle and screws. I want to share their replies, how they responded. I don't recommend their scooters. If you can't repear it in the market, so it cost almost half of the scooter price when you just got flate tyre.