NatWest InternationalReviews of natwestinternational.com

I'm sorry to report, along with the reviewers below, that the service at Natwest International seems to have some serious structural issues. This is the second time in the last couple of years that I have tried to give them my money and, due to a combination of abysmal staff knowledge, long waits in the call centre and lack of products, have been unsuccessful. I can only presume that, perhaps because of Brexit or some higher level decision, Natwest no longer wish to develop this part of their business.

I have just been the unfortunate victim of a plishing attempt by Natwest itself to obtain my account and security details. I have accounts with online access to their online banking. So I tried to log in today and went through all their log in and security inputs only to be refused access. Although the web site was normal apart from "International" having been added after "Natwest" it had exactly the same details and feel to it as I have been used to for the last 15 years. It eventually "blocked" me from my on line account and required me to reregister. But that would not complete. I eventually came to the conclusion that Natwest have just set up a new bank called "Natwest International" and used EXACTLY the same format of online banking site as the have been using for Natwest. I was taken in by this new site and entered my usual account and security details. Nowhere was there any warning that it was not "Natwest" and I freely entered my secure details. That is in my view criminal and should not have been allowed by the Banking Ombudsman.

I have had an account at Natwest Jersey since 2004. I work outside Jersey so I rely on the electronic banking systems. Recently they discontinued their ibanking service and replaced this service with online banking. According to their staff they said they notified us with letters by mail which to date I have never received. Why they dont also use email I dont know maybe that is to advanced for them. Anyway I logged a complaint to which Katie Ceegren replied Dear Mr Lee, Thank you for your email and for taking the time to contact u. We recently wrote to you on 25 January, 25 February and 18 March to advise that we are withdrawing our ibanking service from 29 March. We also explained that from 00:00 BST on 28th March you won’t be able to access ibanking to view or manage your accounts online. We also explained that we have alternative digital services available so you can continue to access all of your personal bank accounts 24/7. I can see that you are already registered for our Online Banking Service. If you log into Online banking through our website you will be able to see your accounts online. Please let me know if you come across any issues with completing the above Well as I was already an Ibanking customer I would have thought the login details would be the same for online banking. I replied to Katies email at least twice with no response. So what is the point of complaining Natwest do not care that I cannot access my accounts. I also called Natwest Jersey and despite being told by Katie I already had access to online banking however I do not have the login details I was told to complete an application for online banking. Can you believe this Natwest change their systems and I have to reapply. I did this and sent this via DHL which was delivered to Natwest on Friday 08 April. To date I have heard nothing. Please have the decency to reply to your customer complaint emails.