NatWest InternationalReviews of natwestinternational.com

Woeful. After locking up my money for years at pitiful interest rates, the process for changing address, then finally closing the account, is a laborious Kafka-designed process of ridiculous complexity. After writing 2 letters to their Jersey Branch, receiving no acknowledgement for 6 months, I received an instruction to complete a yawn-enforcing, outsourced ID verification process to get my money back. Despite their 6 month silence, after 2 days I received a hurry-up prompt to complete this onerous process if I wanted to be repaid my own money. Dreadful company.

Natwest on the mainland copied my ID to open the account and Natwest Jersey lost it twice. They cannot be contacted online, I rang, was on hold over an hour and never managed to speak to anyone. I had to write a letter to close the account. I never managed to communicate with anybody Useless, incompetent, unhelpful.

I have already ditched my my NatWest account as they are just a terrible organisation but salt in the wound is repeated. Firstly they messed up the uswitch process, charged me interest on services they failed to transfer then get this. I went to my local branch on a Saturday to deal with the issue to find that they do not open on Saturdays or any time outside of office hours consequently they have find me £100 for parking in and empty car park, their customer car park. Truly disgusting.

The elevator in the Guernsey (Channel Islands) branch is perpetually broken which prevents me from accessing the bank to perform several transactions that must be done in person.

Took 6 weeks for LPA to be registered, finally got onto app and online, but still unable to make payments online ( have to use telephone banking) as won't let me register for facial recognition "as only just started using app " and takes up to 15 days to get card reader. V slow and frustrating The individual at bank helpful

Terrible, staff have limited product knowledge, complaints department do not respond to calls or follow up. The Ombudsman should investigate them. All the one stars have significance .AVOID.

Their customer service doesn't reply to emails. I called them to confirm which account details to use for an overpayment on my mortgage and the money has vanished. Their AI assistant, Cora, is frustratingly annoying and useless. It's terrible.

If I could give them minus stars I wouild that's how bad they are. They have been sitting on my late mums financial estate for months. I have completed all the forms and even made a complaint, the result of the complaint was human error but it still was not resolved. Now I am right back to the beginning waiting another ten deays for them to deceide if they need more information. It's an absolute discrase, they are sitting on the money for a s long as humanly possible.