NaturitasReviews of naturitas.us

I ordered some formula beginning of September, for more than 400 dollars. It is December 14 and I still have not received anything from Naturitas. I have written several messages and did not get any answer. Avoid this website!!!!!

Buenisiiimaa

80+ days no package. Scam

I ordered 14 units of A. Vogel Molkosan 500ml. Upon receiving the package, I discovered that 2 bottles were broken during transit, causing significant liquid leakage. The leaked liquid not only resulted in the direct loss of these 2 bottles but, more importantly, it soaked and contaminated the paper outer packaging boxes of the remaining 12 bottles. Consequently, these outer boxes became stained, damp, and damaged, completely destroying their original retail value. As a buyer who intended to resell these items, the condition of the outer packaging is crucial. Because the packaging of these 12 bottles was severely contaminated and damaged, they are now unsellable. The seller has only refunded the cost for the 2 broken bottles. This completely disregards the fact that the remaining 12 items have also been rendered commercially worthless due to the damage sustained during shipping. The entire order has been substantially impacted by this transit damage. Given this situation, I request a full refund for the entire order. I have already provided photographic evidence of the damage to the seller (which I can provide here as well) and I am willing to return all the items if required (although most of the packaging is ruined and unusable).

This is a legit company, but Unfortunately Naturitas doesn't package their products well for international shipping. In my last 3 orders in the past 7 months, each order has had damaged items due to poor packaging. It's a shame, because they carry good products at decent prices, but it's too stressful. The customer service takes weeks to respond- if at all.

Purchased peanut butter - pricing on product is fair but extremely expensive shipping. 2 out of 3 of my jars came leaking and with oil/peanut butter all over the package/safety seals broken. I've contacted the company numerous times with pictures, etc, and have received no response. Do not shop with this company because you will likely not get the quality of product you're expecting and then you'll have no means of getting a refund or even talking to a customer support person.

I ordered some products from this shop which have never been even sent to me! Their tracker showed the products didn't leave the country of their origin. I wrote to the support and informed them about the problem. Since then, they started ignoring me. When I finally managed to reach them, I was asked to print out a special form, sign it IN A SPETIAL WAY in ink (!) and send it back to them. When I did that and asked for a refund, they seemed to have blocked me and stopped answering my letters. I managed to get my money back only with the help of my bank. I think the shop is not a real shop it looks like a scam to steal money. Please, read comments on them on the Internet before buying anything from them. If you are in Spain, where I believe their headquarters, a report to the police would be the best decision.