Gabriel D.
Joke of a store ~ RIP OFF ARTISTS
In terms of product availability, BEYOND disappointing. There's always more product for recreational customers than there is medical customers so there's also an additional expense to visit this store because of the recreational tax. I find it hard to believe this store is ran with quality of service in mind, only how to take the most money from customers. The store itself is nice, but the quality of the goods doesn't match. I've had numerous cartridges not work from here, products that have needed to be returned because of foreign objects packaged in with the product or in the product itself. Additionally the store "buys" 5 star reviews by rewarding customers with a free joint, which they don't give you after the review.
Response from Natures Remedy CannabisMar 19, 2024
I'm sorry to hear about your experience at our store. We sincerely apologize for any inconvenience caused by the discrepancies in product availability between recreational and medical customers. We aim to serve all our customers with equal care and attention, and we acknowledge that we may have fallen short in meeting your expectations in this regard. Regarding the issue of product quality, we take this matter very seriously. It's disheartening to hear about the malfunctioning cartridges and the presence of foreign objects in our products. We strive to maintain the highest standards of quality control, and we will investigate these incidents thoroughly to prevent any recurrence in the future. Regarding your concerns about incentivized reviews, we assure you that our intention is to gather genuine feedback from our customers to continuously improve our services. However, if there has been any misunderstanding or oversight regarding the distribution of rewards, we apologize and will rectify the situation promptly. We genuinely value your feedback, and we're committed to addressing these issues to ensure a better experience for all our customers. If there's anything specific you would like us to address or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your patience and understanding.