Do not buy from this company. I ordered Dec 4 and on Feb 5 I have not received the item. Tracking from China now says could not be delivered which is totally BS because the address is correct and the company does not want to give a refund! Total scam
Response from NaturesoursFeb 9, 2025
We sincerely apologize for the frustration and delay with your order. We completely understand how disappointing this experience has been, and we want to make things right. Tracking & Delivery Issue: If your tracking status states "could not be delivered", we will immediately investigate this with our shipping provider. Sometimes, international carriers misclassify shipments, and we want to ensure this is corrected. Address Verification: Since you confirmed your address was correct, we will escalate this matter to request a reattempted delivery or a resolution from the carrier. Refund or Replacement: Our priority is customer satisfaction. If the package is officially declared undeliverable, we will provide a replacement at no cost or discuss a refund option, depending on the situation. Please contact our support team with your order number so we can resolve this quickly. We deeply regret this inconvenience and appreciate your patience. Please reach out so we can resolve this as soon as possible.
SA
Sandy
SCAM!!
SCAM!!
Do not order from this company! I placed an order on December 2, 2024 and I never received the order. They told me that it was delivered to my front porch on 1/20/25 at 5:21 am by the post office. I called the post office and gave them the tracking number supplied by the company and was told that the number wasn’t a number that was used by the post office.
Naturesours refused to refund my money and keeps insisting it was delivered. I have a ring camera on my front porch and it shows no such delivery for that day and time or any other deliveries for that week.
Their orders are not shipped from the USA and cc charge is from a company named Pizzi e-Commerce. Beware. I gave them a bad review on their website, but it was never posted. I would give a zero star, but 1 is the lowest allowed.
Response from NaturesoursFeb 9, 2025
We sincerely apologize for the frustration and inconvenience this situation has caused you. We completely understand how concerning it must be to not receive your order, and we want to resolve this matter fairly. Tracking & Delivery Issues: We provide tracking numbers based on our shipping partner’s system, and we regret that the number provided did not match the USPS system. We want to further investigate this with our shipping provider to clarify what happened. Refund & Resolution: We take non-delivery claims seriously. If the package was marked as delivered but you did not receive it, we will work with the shipping carrier to open a case. Additionally, we are willing to offer a replacement or a refund based on the outcome of this investigation. Please provide your order number so we can escalate this immediately. Shipping & Payment Processing: While our business operates globally, we work with international fulfillment centers to ensure efficient shipping. The credit card charge from Pizzi e-Commerce is related to our payment processor, and we assure you this is a standard practice for international businesses. Customer Reviews: We welcome all feedback and strive for transparency. If your review did not appear, it may have been subject to moderation delays, but we do not remove genuine customer experiences. We genuinely regret this experience and would like to resolve it as quickly as possible. Please reach out to our customer support team with your order details, and we will work toward a solution that ensures your satisfaction.
CT
Cat T.
I ordered,and received no confirmation…
They are not BBB ACCREDITED, Stated a US buisiness but it is not. BEWARE: I ordered,and received no confirmation so I reached out with no response. Only after I threatened to contact my bank I was giving 2 seperate tracking numbers from china,neither show any reception , acceptance or movement.,yet the return address for an abandoned building in Switzerland. Now they will not refund and I have to hope my bank sides with me. The return address is Pizzi E-commerce
Sonnengrund 6
Benken SG, 8717
Switzerland . If you google it you will see. I advise people to take this item, if purchased to the local health department for testing.
I did what was asked, let me be clear(((( 2 different tracking numbers no updates)))(still ignored. O#67626
When they say they want to resolve and to contact them it's for show. They ignore you with no resolve.
Update: 2 days since response yet they will not respond back. So the statement below is another con gimmick. 4 days and still nothing no response
Response from NaturesoursFeb 9, 2025
We sincerely regret any frustration you’ve experienced and want to clarify a few points to address your concerns transparently. Business Legitimacy: While we are not BBB-accredited, we are a legally registered business, and our products are authentic. Our fulfillment process involves international shipping partners, which is why your package may have originated from different locations. Order Confirmation & Tracking: You should have received an order confirmation email upon purchase. If you did not receive it, it may have landed in your spam/junk folder. Regarding the tracking numbers, there may be a delay in updates due to customs clearance and international shipping processes, but we assure you that your package is in transit. Return Address: The return address in Switzerland is a logistics processing center that handles international returns. Many global e-commerce brands use third-party distribution centers to manage shipments efficiently. We understand that this may cause concern, but we assure you that we are here to help resolve your issue. Refund Process: Our refund policy states that refunds can only be processed once the product is received to prevent abuse. However, we want to find a fair solution for you. Please provide your order number, and we will escalate your case to ensure the best resolution possible. We truly regret any inconvenience and appreciate your patience. Please contact our support team, and we will work with you to resolve this issue as quickly as possible.
DS
David S.
Totally disappointed (still)!
Totally disappointed!! Placed an order on 12/23/24 and still have not received it. I was offered a discount (why? If my first purchase never arrived) as well as a replacement was being sent. To date 2/3/25 I have yet to receive my order. I have received emails (like others) placing blame elsewhere. The guarantee they provide on receiving their product is a lie.
Update: today is 2/17 and still nothing. My order (47174) has not been received nor the replacement which was also promised nor was my refund.
Response from NaturesoursFeb 9, 2025
We sincerely apologize for the delay in your order and completely understand your frustration. This is absolutely not the experience we want for our customers, and we are committed to making this right. We would like to investigate your case immediately. Please provide your order number, so we can track your shipment and ensure a resolution. While we typically guarantee timely delivery, unforeseen delays due to customs processing and courier issues have affected some shipments. However, this does not change our commitment to you. If your order is still missing, we will take the necessary steps to either reship it at no cost to you or provide a full refund, whichever you prefer. We truly appreciate your patience and want to resolve this as quickly as possible. Please reach out to our customer support team, and we will prioritize your case.
DM
Dee M.
SCAMMM!!! DONT BUY!!
I strongly believe this product is a scam. They provided fake certificates of authenticity, clearly attempting to mislead customers into thinking it's genuine. Instead of a proper PDF, they sent me a low-quality screenshot that looked anything but authentic. The process took far too long, and when I asked for clarification, they kept redirecting me to their website where the documents are blurry. That alone raises serious red flags. They claim the product is made in the Caribbean, yet the return address is in Switzerland, and it’s actually shipped from China. Why the inconsistency? I’ve decided to send the product to a lab for testing to verify its authenticity and expose this company if necessary. It’s clear they’re more focused on clever marketing than delivering an authentic product. Be cautious! Many of the positive reviews seem suspiciously fake. I wouldn’t be surprised if this review gets deleted too. In addition, they offered me a 40% refund, but then later told me they could not offer me a refund any anymore because they are having a hard times. This company is BOGUS!!!!
Response from NaturesoursFeb 9, 2025
We sincerely appreciate your feedback and understand your frustration. We take all concerns seriously and want to clarify any misunderstandings while addressing your concerns transparently. Certificates of Authenticity: Our certificates are 100% legitimate, and we ensure that they are provided directly by our lab partners. We apologize if the quality of the document you received was unclear. If you need a higher-resolution copy, we would be happy to provide it via email. Additionally, all official documents are available on our website for verification. Manufacturing & Shipping: Our product is made in the Caribbean, and we work with global fulfillment centers to ensure the fastest delivery times possible. The return address in Switzerland is for logistical reasons, and some shipments may pass through international distribution hubs before reaching customers. This is a common practice among many global brands to ensure smoother operations and cost efficiency. Refund Policy: We regret any confusion regarding your refund. Our policy states that refunds can only be processed once the product has been received to prevent abuse. The 40% refund offer was a gesture of goodwill, but if any miscommunication occurred, we truly apologize. Please reach out to us with your order number, and we will re-evaluate your case. Product Testing: We fully support independent testing, as we stand by the authenticity and purity of our product. If you decide to proceed with lab testing, we would be happy to provide you with detailed ingredient and sourcing information to assist in the verification process. Reviews & Transparency: We value all customer feedback, both positive and negative. We do not remove reviews, as we believe in transparency and continuous improvement. Many satisfied customers have shared their experiences, and we encourage all feedback to help us grow and refine our service. We truly regret any frustration you’ve experienced and want to resolve this fairly. Please contact our customer support team with your order details, and we will work to find a resolution that meets your expectations. Thank you for your patience and for giving us the opportunity to address your concerns.
BP
Bonnie Porter L.
Review #2 Natursours please fix this
I just got another email from Dammy.
I can't even understand how this happened after your reply to my original review.
First here I copy and paste my email from 1/27
"Dammy
Do you realize this is the supposedly second replacement?
I gave you my address last week.
The address was supposed to be fixed with the last replacement.
The tracking you sent me was the original tracking with new updates.
I have gotten multiple stories about this
At this point I just want my $75.79 back. Do not send out another replacement.
Bonnie"
I am very clear about wanting my money back and you people not sending a replacement.
Here is an email from Dammy that I got today (1/29)
"Dear Bonnie,
Thank you for your message. We’ve arranged for a replacement shipment as requested. Here’s what to expect:
Preparation time: Up to 6 business days
Delivery time: Up to 15 business days
Please note that due to the holiday season, there may be additional delays in transit. We sincerely appreciate your understanding and patience during this busy time.
If you have any further questions or need assistance, don’t hesitate to reach out, we’re here to help!
Warm regards,
Dammy
Customer Service
Naturesours"
He says I requested a replacement.
I did not. I clearly said I want my money back.
That I did not want a replacement.
I am starting to think this is a scam.
He obviously did not even read my clear email or totally ignored it and sent a replacement.
Please fix this and send my refund and do not send a replacement or else I will open a fraud case with my credit card company.
Response from NaturesoursFeb 9, 2025
Thank you for taking the time to share your feedback. We understand that this situation has been frustrating for you, and we sincerely apologize for any inconvenience this may have caused. Regarding your complaint, we would like to clarify a few points. Please take a moment to review our refund and shipping policies on our website, where you will clearly see that we have a cancellation window of 12 hours. Once this period is exceeded, we are unable to make any changes, as the order is already processed and forwarded to our manufacturing team. Despite these circumstances, we took your concern seriously and arranged a replacement at our own expense. Additionally, our refund policy clearly states that we can only proceed with a refund once you have received the product, as this is a standard legal requirement. We truly regret any inconvenience this may have caused. However, as a gesture of goodwill, we have now immediately issued a refund of $75.79, which should be credited back to your account within the next few days. Please let us know if you have any further questions or if there is anything else we can do to assist you. We truly appreciate your patience and trust, and we hope to provide you with a better customer experience in the future.
AU
Austin
Hello
Hello, I placed an order on 12/9/2024 and I still have not received my product, also the tracking stopped info on 1/10/2025 saying US transit, arriving late, your package will arrive latter than expected, how much later? can you help me follow up with my product? Thanks
Response from NaturesoursJan 29, 2025
We sincerely apologize for the delay with your order and understand how frustrating it is to wait without clear updates. Based on the tracking information, your package has already cleared customs and is currently in U.S. transit, but unfortunately, we are seeing some extended delays with certain shipments due to ongoing logistical backlogs. While we don’t have direct control over carrier delays, we are more than happy to follow up with the shipping provider on your behalf. Please reach out to our support team at [email protected] with your order number, and we will investigate further to get you a more precise timeline. If your package is determined to be lost or significantly delayed, we will gladly offer you a replacement or a refund, whichever you prefer. We truly appreciate your patience, and we are committed to resolving this for you as quickly as possible.
JB
James B.
Do Not Buy! Scam Company
SCAM: The product arrived with about 1/2 of the contents leaked out in both bottles because the tops were on crooked. This company is just a scam apparently.
The order was problematic from the beginning. Tracking info sucks. There was no prior notification that the product ships from China, and using SHOP is a disaster. In the future I will not buy any product from Naturesours.
Response from NaturesoursJan 29, 2025
We sincerely apologize for the difficulties you’ve encountered with your order. We completely understand how frustrating unclear tracking updates and unexpected shipping details can be, and we appreciate your honest feedback. To clarify, while our products are sourced from regions like the Philippines, the Caribbean, and the Indian Islands, they are shipped directly from our manufacturing facility in the Philippines rather than from a warehouse. This ensures that you receive the freshest, highest-quality product possible. Since the Philippines is geographically close to China, shipments are routed through China, as it offers the fastest and most reliable logistics network for international deliveries. However, we acknowledge that this was not clearly communicated before your purchase, and we are actively working on improving transparency regarding our shipping process. Regarding SHOP, we understand that not all customers prefer this platform, and we regret that it has impacted your experience negatively. We truly value your feedback and will take it into account as we continue refining our processes. While we’re sorry to hear that you don’t plan to purchase from us again, we truly appreciate your time and trust. If there is anything we can do to improve your experience or if you need assistance with your order, please don’t hesitate to reach out to our support team at [email protected].
