Naturesours Reviews | Read Customer Reviews of naturesours.com

Naturesours Reviews | Read Customer Reviews of naturesours.com

Naturesours reviews

Showing 101 reviews with 1 star · Clear filters

John A.
Feb 17, 2025
I finally received my soursop and on…
I finally received my soursop and on the box label it says 500 mg fruit 1.7 mg leaves the bottle says b12 I don't want b12 I want soursop leaves like the box says I'm reporting this company for their false products and I demand a refund because you product is not as advertised I had it tested and no soursop demand refund
Response from NaturesoursMar 16, 2025
We're sorry to hear about your negative experience. Your feedback is very important to us, and we would appreciate the opportunity to resolve your issue. Please contact our customer support team so we can work together to find a solution. Thank you for your feedback, we hope to address your concern to your satisfaction soon.
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Jill
Feb 15, 2025
I would not even give this company one…
I would not even give this company one star but it wouldn't allow me to write this review without a star. I believe this company is a total scam. I ordered Naturesour back in December. I have written this company numerous times asking where is this delivery, and finally for a refund at this point. They refuse to refund my money. They told me they sent a replacement, then they asked me if I want a replacement. I have asked for the name and email address of the President of this company who can see this is just not right to string people along and take their money. I firmly believe that this is a total scam operation. I do not believe there is even a company. After reading all these other reviews, I believe that all the more. Save yourself money and time invested. Do not purchase this product. They are not legit.
Response from NaturesoursMar 16, 2025
We're sorry to hear about your negative experience. Your feedback is very important to us, and we would appreciate the opportunity to resolve your issue. Please contact our customer support team so we can work together to find a solution. Thank you for your feedback, we hope to address your concern to your satisfaction soon.
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Tracy G.
Feb 13, 2025
It's been 2 months no product
It's been 2 months no product! I have made several inquiries with the promise another product is being sent. I've demanded a refund after being given "a discount for a future order" like I'd ever order from this company again! This company has horrible customer service with no truth to their responses. Stay away!! UPDATE- March 16- I've tried again reaching out to customer service- they've stopped responding! This company doesn't deserve the 1 star required for the review STAY AWAY & DO NOT WASTE YOUR MONEY
Response from NaturesoursMar 16, 2025
We're sorry to hear about your negative experience. Your feedback is very important to us, and we would appreciate the opportunity to resolve your issue. Please contact our customer support team so we can work together to find a solution. Thank you for your feedback, we hope to address your concern to your satisfaction soon.
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Diane T.
Feb 11, 2025
I want to know why the ingredients…
I want to know why the ingredients labels don't match on the bottle and the box? The box says 1.7 additional from leaves yet the bottle says it's B6??? That's just a vitamin.
Response from NaturesoursMar 16, 2025
We're sorry to hear about your negative experience. Your feedback is very important to us, and we would appreciate the opportunity to resolve your issue. Please contact our customer support team so we can work together to find a solution. Thank you for your feedback, we hope to address your concern to your satisfaction soon.
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Sea L.
Feb 11, 2025
I would give this no star if I could
I would give this no star if I could. I purchased their product in November. It has not arrived. First they offered a 5% refund but still no product as of today, February 11, 2025. Conveniently, their refund policy has changed to no refunds. I do not agree, they should provide a full refund and honour the policy, which was in place at the time of my purchase. Provide a full refund for order.
Response from NaturesoursMar 16, 2025
We're sorry to hear about your negative experience. Your feedback is very important to us, and we would appreciate the opportunity to resolve your issue. Please contact our customer support team so we can work together to find a solution. Thank you for your feedback, we hope to address your concern to your satisfaction soon.
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Cj
Feb 9, 2025
Don't set up a subscription!
I had set up a subscription, but cancelled it. I keep getting an email stating my subscription is in the process. I respond that it has been cancelled and they respond as such and apologize. I still get charged and item sent, which takes awhile. Not sure how or why this keeps happening since my account with them shows I do not nor have had a subscription. Now it is being escalated through the resolution center. Received yet another email stating they are happy I received my order! And the cancel process AGAIN. My account shows no subscription nor history, as stated in my previous emails. The responses are nicely written, but don’t resolve the issue nor answer correctly, such as glad I received my order! It hasn’t been sent out at the time I initially responded, so guessing its stalled long enough to have it shipped by now.
Response from NaturesoursFeb 9, 2025
We sincerely apologize for the ongoing issue with your subscription and the frustration this has caused. This is not the experience we want for our customers, and we want to resolve this matter as quickly as possible. Subscription Cancellation: If your account shows no active subscription but you are still being charged and receiving products, there may have been a system error. We will escalate this internally to ensure the subscription is permanently canceled. Refund & Resolution: Since you have been charged after cancellation, we are happy to refund the unauthorized charges and assist with the return process if needed. Please confirm your order details, and we will prioritize this case. Escalation & Support: Since this has already been escalated through the resolution center, we will work closely to ensure a final resolution so that no further charges occur. Product Experience: We are sorry to hear that you haven’t experienced the expected benefits. Everyone’s body responds differently, but we appreciate your honest feedback and take it seriously. Please provide your order number, and we will work on resolving this immediately. Thank you for your patience and the opportunity to make this right.
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Evelyn M.
Feb 8, 2025
SCAM- DO NOT ORDER
SCAM! DO NOT ORDER- I placed an order 12/15/24 and as of today 2/7/25 I’ve received nothing. The “company” responded to me by offering a 20% discount on my next order- like I would ever order from here again! I was also unable to post a review on their website! Complete SCAM! 1 star is generous!
Response from NaturesoursFeb 9, 2025
We sincerely apologize for the delay and frustration this has caused. This is absolutely not the experience we want for our customers, and we are committed to finding a resolution for you. Tracking & Delivery: We would like to investigate your order status immediately. If your package has been delayed or lost, we will work with our shipping provider to get a clear update. Resolution Options: We completely understand that offering a discount on a future order is not a helpful solution if you haven’t received your first order. Instead, we would like to offer a replacement at no cost or discuss an alternative resolution, including a refund if necessary. Review Posting: We value all customer feedback and do not remove genuine reviews. If your review did not appear, it may have been subject to moderation delays. Please provide your order number, and we will prioritize your case to find a resolution as quickly as possible. We appreciate your patience and the opportunity to make this right.
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Tanisha
Feb 5, 2025
BUYER BEWARE
I wish I would've read reviews before ordering. I placed an order on 12/23/24 and it is now 2/5/25 and still no order. The tracking stopped on January 10th and keeps saying in transit. I was offered a 20% discount on the next order, but how so if I haven't even received the first one. NEVER AGAIN!
Response from NaturesoursFeb 9, 2025
We sincerely apologize for the delay with your order and completely understand your frustration. This is not the experience we want for our customers, and we are committed to making this right. Tracking Issue: If your tracking status has not been updated since January 10th, we will immediately escalate this with our shipping provider to get more information on its location and estimated arrival. Resolution Options: We understand that offering a discount on a future order may not be helpful if you haven't received your first one. Instead, we are happy to offer a replacement at no cost or discuss alternative solutions that better suit your needs. Next Steps: Please provide your order number, and we will prioritize your case to find a resolution as quickly as possible. We truly appreciate your patience and the opportunity to make this right. Please reach out to our customer support team, and we will work on resolving this immediately.
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