NaturesoursReviews of naturesours.com

Response from NaturesoursJan 9, 2025

We sincerely apologize for the inconvenience you’ve experienced with your order. Let us take a moment to clarify the situation and provide a detailed explanation. You received a tracking code when you placed your order, which shows that your shipment has already reached the destination country. However, we know there have been significant delays recently due to peak periods like Black Friday, Christmas, New Year, and even elections. US Customs, especially the departments handling products like dietary supplements, have been overwhelmed with the high volume of shipments. Unfortunately, many packages, including yours, were delayed at customs, which is beyond our control. That said, your order did arrive in the destination country within 6 days, which is well within our guaranteed 8-day delivery timeframe. You can verify this in your tracking updates. While customs blockages are frustrating, we assure you that we have done everything possible to ensure a smooth delivery process. To make up for the inconvenience, we are offering all affected customers a 40% refund as a goodwill gesture. Since we are legally required to ship the product and ensure it reaches you, we cannot issue a full refund at this stage. However, if you no longer want the product after receiving it, you are welcome to return it to us, and we will promptly process a refund for the remaining 60%. For faster assistance, feel free to contact our support team at [email protected]. They’ll take care of your request and process your refund within 24 hours. We appreciate your understanding and patience as we work through these challenges and remain committed to delivering the best possible service.

Response from NaturesoursJan 9, 2025

We sincerely apologize for the inconvenience you’ve experienced. Let us take a moment to clarify the situation and provide a detailed explanation. Recently, there have been significant delays due to peak periods such as Black Friday, Christmas, New Year, and even elections. US Customs, particularly the departments responsible for inspecting products like dietary supplements, have been overwhelmed by the high volume of shipments. Unfortunately, this has caused delays for many packages, including yours, which is entirely beyond our control. That being said, your order did arrive in the destination country within 6 days, well within our guaranteed 8-day delivery timeframe. This can be verified in your tracking updates. While customs blockages are understandably frustrating, please rest assured that we have done everything possible to ensure a smooth delivery process. To compensate for the inconvenience, we are offering a 40% refund as a goodwill gesture to all affected customers. Since we are legally obligated to ship the product and ensure it is delivered to you, we cannot issue a full refund at this stage. However, if you no longer wish to keep the product after receiving it, you are welcome to return it, and we will promptly process a refund for the remaining 60%. For faster assistance, please contact our support team at [email protected]. They will handle your request and process the refund within 24 hours. We truly appreciate your understanding and patience as we navigate these challenges and remain committed to providing you with the best possible service.

Response from NaturesoursJan 9, 2025

Thank you very much for your feedback. May we ask what specific issues you are experiencing and whether you have already contacted our customer support at [email protected]?

Response from NaturesoursJan 9, 2025

We sincerely apologize for the inconvenience you’ve experienced with your order. We want to take this opportunity to address your concerns and provide a detailed explanation. Our products are sourced and manufactured in various regions, such as the Philippines, the Caribbean, and the Indian Islands. To ensure efficient delivery, shipments from these locations are routed through China, as this is often the fastest and most reliable shipping route. Unfortunately, during recent peak periods, such as Black Friday, Christmas, and New Year, US Customs faced significant delays due to an overwhelming volume of packages. Products like dietary supplements require additional inspections by specific departments, which have also been overwhelmed. We completely understand your frustration, especially given the delay in your tracking information. Based on our records, your order was shipped promptly and arrived in the destination country within 6 days, well within our guaranteed 8-day delivery timeframe. However, once a package is with customs, we have no control over additional delays. These blockages are entirely beyond our control, but we assure you that we have done everything possible to expedite the process. To compensate for the inconvenience, we offer all affected customers a 40% refund as a goodwill gesture. Since we are legally obligated to ship the product and ensure its delivery, we cannot issue a full refund at this stage. However, if you no longer wish to keep the product after receiving it, you are welcome to return it, and we will promptly process a refund for the remaining 60%. If you have further concerns or require assistance, please contact our support team at [email protected]. They are available to assist you and process your refund within 24 hours. Thank you for your understanding.

Response from NaturesoursJan 9, 2025

Thank you very much for this interesting question. Unfortunately, there are many scam and fake websites that advertise and sell products under our name. Sadly, this leads to many people being misled and scammed, which often reflects back on our genuine website and causes problems for us as the original, legitimate brand. We are actively working on taking legal action against any form of counterfeiting and imitation, whether on platforms like Facebook or Amazon. We are fully aware of the issue, and in the past, we’ve had to delete fake profiles and comments that were not related to us. I hope this answer was helpful to you.