NaturesoursReviews of naturesours.com

Response from NaturesoursJan 9, 2025

We sincerely apologize for the situation you’ve experienced and for any inconvenience caused. Let me start by clarifying that this situation does not reflect our company’s standards or practices. We are a verified and certified company with over 100,000 satisfied customers. Please rest assured that we strongly distance ourselves from scam websites or unethical practices. I would also like to express my gratitude for your thoughtful purchase for your friend during such a challenging time. We extend our best wishes to him for strength and health in this difficult period. Regarding your order, I want to explain that during peak times, such as Black Friday and Christmas, US Customs faced significant delays due to overloading. Orders originating from islands often require additional inspections, which caused some shipments, including yours, to get stuck. This delay, as reflected in your tracking information, is unfortunately beyond our control. However, please know that we have taken every possible step to expedite the process at US Customs. We kindly ask you to check your tracking number for the latest updates on your order’s location so you have the most up-to-date information. In terms of customer support, I want to clarify that we do not provide assistance through advertising platforms like Facebook or generally on our social media pages. These channels are not authorized to handle customer inquiries or access sensitive data. If you have any questions or concerns, please reach out to our official support team via [email protected]. Thank you for your understanding and patience.

Response from NaturesoursJan 9, 2025

We sincerely apologize for the situation you’ve experienced. Let me start by clarifying the situation: Our products are sourced and manufactured in various countries and island nations, depending on the season and production capacity. These include the Philippines, the Caribbean, and Indonesian islands, where the products are naturally grown on certified farms. We want to emphasize that we distance ourselves entirely from any Chinese manufacturing. However, our products are shipped through China as it is the fastest and most efficient shipping route, allowing us to guarantee an 8-day delivery time. Our website is hosted on Shopify, just like many other major brands. This has no impact on the legitimacy of our business. We are truly sorry to hear that you have had negative experiences with similar websites in the past, but we strongly distance ourselves from any fraudulent practices. Your order has been successfully shipped and, according to the tracking code you received, it arrived in the USA within 6 days, which is well within our promised delivery timeframe. Unfortunately, we cannot control delays caused by US Customs, which can sometimes block shipments due to overloading. We understand how frustrating these circumstances can be, but we want to assure you that we have done everything possible to provide you with the best service. In some cases, such as Customs backlogs, packages may be stored in warehouses for an indefinite period, where they are sometimes mishandled or improperly stored. Since our bottles are made of high-quality glass, there is a chance they may break if they are thrown or dropped during handling. If such incidents occur, we are notified, and our team investigates the matter internally. In your case, this appears to have happened. As a company, we take full responsibility for these rare occurrences and guarantee to send you a replacement at no additional cost. It’s also important to note that in these specific cases, we are required to ensure that the package is delivered to you before initiating any refunds or further steps. However, if you do receive the product, you are always welcome to return it to us, and we guarantee an immediate refund within 24 hours. For any further concerns, please contact our customer support team. ( [email protected] ) Thank you for your understanding.

Response from NaturesoursJan 9, 2025

Thank you very much for your feedback. I would like to take this opportunity to clarify a few points. Our company has various departments, including marketing. The brand itself follows a strict set of guidelines and a clear vision under rigorous rules and checks through our growth plan strategy. We also collaborate with well-known creators across different niches through paid partnerships. If you recognize a creator, it’s possible they have partnered with other brands independently of us. However, we want to make it very clear that all our ads feature genuine, verified feedback and are not scripted in a way that might cause confusion or appear fabricated. Everything stated in our ads has been thoroughly researched and can be verified and found online. Regarding the cancer-related results mentioned, there is a lot of information and many articles available online about soursop. It’s important to emphasize that our soursop extract is not a cure for cancer. For any specific health concerns, we strongly encourage consulting your doctor. I will forward your feedback about this article to the relevant department to have it reviewed. Thank you again for bringing this to our attention. As for the lab results, all relevant information can be found on our website. We kindly ask you to take a closer look there for more details. Thank you for your understanding.

Response from NaturesoursJan 9, 2025

Thank you for reaching out with your concerns. We sincerely apologize for any confusion regarding your order and would like to clarify the situation. While our products are sourced and manufactured in regions such as the Philippines, the Caribbean, and the Indian Islands, depending on the production country, like the Philippines, they will be shipped through China. This allows us to ensure the fastest and most efficient delivery process globally, enabling us to guarantee a shipping time of 7–8 days. We understand how this might have caused some concern and want to assure you that our products do not come from Chinese manufacturers. Regarding your request to cancel your order and receive a refund, we are happy to assist you as it falls within our cancellation policy of 24 hours. Otherwise, we are required to send out the product due to payment rules. However, after you receive it, you can send it back to us, and we guarantee a 100% refund. For direct assistance, our support team is available at [email protected], and we are committed to responding within 24 hours. We currently do not offer phone support, but we are always happy to help via email. Thank you for your understanding, and please let us know how you would like to proceed.

Response from NaturesoursJan 9, 2025

Thank you very much for your feedback. I would like to take this opportunity to clarify a few points and sincerely apologize for the situation you’ve experienced and any inconvenience caused. First, I’d like to address the shipping challenges we have faced over the past two months. During peak periods such as Black Friday, Christmas, New Year, and even elections, the shipping process has been significantly impacted. Products like dietary supplements originating from islands require additional inspections through special checks. Unfortunately, due to shipping overloading, many of our shipments were delayed or blocked by US Customs. This is reflected in the tracking information provided with your order confirmation. While we understand how frustrating this can be, this situation is beyond our control, and unfortunately, we are unable to resolve it any faster. Next, I’d like to clarify how our email system operates. As a brand, we use two separate email addresses: one for support inquiries and another for general brand communication. The brand email is used to send newsletters, updates, and other informational messages, while the support email is dedicated to assisting with specific issues. If your email was mistakenly mixed up between these systems, we fully acknowledge this as an error on our part and take complete responsibility for it. Finally, regarding your tracking concerns, we kindly ask you to contact our support team. They will be happy to assist you and address any issues related to tracking or your order. Thank you again for bringing this to our attention. We genuinely appreciate your patience and understanding as we work to resolve these issues and improve our processes.

Response from NaturesoursJan 9, 2025

We sincerely apologize for the situation. We kindly ask you to check your email inbox, including your spam folder, as we have already informed all customers about the ongoing issues with shipments. Due to overloading at border customs during the holiday season, products originating from islands, such as dietary supplements, require additional inspections, and this department is currently overwhelmed. Unfortunately, this situation is beyond our control. We understand how frustrating this can be, but since the product has already reached the destination country, there is little we can do at this point. Legally, we are required to ensure that the customer receives the product before any further steps can be taken. As a gesture of goodwill, we are offering all affected customers a 40% refund. Please contact our customer support team at [email protected] for assistance with this. Thank you for your understanding, and we truly appreciate your patience.

Response from NaturesoursJan 9, 2025

We sincerely apologize for the situation you’ve experienced and for any inconvenience caused. Unfortunately, some orders are currently being held by US Customs due to overloading in the specific department responsible for inspecting dietary supplements from islands. However, an email with updates has already been sent to all affected customers. Please check all your inbox or junk folder, as it may have been overlooked or filtered. We can guarantee, as shown in the tracking information, that the product has already reached the destination country but is currently blocked at customs. Unfortunately, this is beyond our control, and we can only wait and hope that the situation will be resolved as quickly as possible. Regarding the review, we completely understand that this situation may not leave the best impression for a positive review, but it is entirely your decision, and we fully respect your opinion. Thank you for your understanding.

Response from NaturesoursJan 9, 2025

We are very sorry to hear about your experience. However, we kindly ask you to double-check where you placed your order. We have encountered similar cases in the past where customers were scammed by fraudulent websites impersonating our brand. Please verify the authenticity of the website, and if you have any further questions, do not hesitate to contact our support team at [email protected].