NaturesoursReviews of naturesours.com

Response from NaturesoursJan 29, 2025

We apologize for the long wait and for any frustration caused by the delay in responding to your emails. This is absolutely not the experience we want for our customers, and we want to resolve this for you immediately. Please know that we are not ignoring your emails, we are currently experiencing a high volume of inquiries, which may have caused a delay in our response time. That being said, your request is important to us, and we will prioritize getting this resolved. We kindly ask you to reach out to [email protected] once more with your order details, and we will process either a full refund or a replacement shipment, whichever you prefer. We truly regret any inconvenience and appreciate your patience while we work to make this right.

Response from NaturesoursJan 29, 2025

We apologize for the delay with your order and the frustration this has caused. Based on the tracking information, your package successfully cleared customs on December 29, but it appears to have been delayed in transit afterward. While we always do our best to ensure timely delivery, we recognize that this delay is far beyond what is acceptable. We want to resolve this for you immediately. If your package has not arrived yet, we are happy to offer you a full refund or. Please contact our support team at [email protected], and we will make sure to take care of this for you right away. Again, we deeply regret the inconvenience and appreciate the opportunity to make things right. Your satisfaction is our top priority.

Response from NaturesoursJan 29, 2025

We sincerely apologize and completely understand how disappointing it is when an order takes longer than expected to arrive. Unfortunately, customs delays can be unpredictable and beyond our control, especially with international shipments from the Philippines. While we do everything possible to ensure smooth delivery, some factors are out of our hands. We kindly ask you to reach out to our support team at [email protected] so we can personally investigate your shipment status and provide a concrete resolution. If your order is stuck or lost in transit, we will either arrange for a replacement or process a refund, whichever you prefer. Again, we are truly sorry for this delay. Your satisfaction is our priority, and we are committed to resolving this for you as quickly as possible.

Response from NaturesoursJan 24, 2025

Thank you very much. I’d like to address your points. We’ve shared a detailed statement on our Facebook page about the current shipping delays and customs issues, and I’d recommend reading it, as it would take too long to explain everything here and might leave some questions unanswered. We completely understand how frustrating and annoying this can be, but we want to make it clear that these delays are not caused by us but rather by international or regional issues with shipping services or local carriers, which are beyond our control. You also received a tracking code with your order, which allows you to check the current status of your shipment 24/7. We kindly ask for your patience and hope everything will be resolved as quickly as possible.

Response from NaturesoursJan 24, 2025

Thank you so much for your order. I’d like to take a moment to address your points. We completely distance ourselves from any allegations of fraud, as we are a legitimate company, and we stand by what we say and sell. We understand that long waiting times can be frustrating. Regarding this topic, we’ve shared a detailed statement on our Facebook page, which I highly recommend you read to get a clearer overall picture. Of course, we want to make it clear that you also have the right to request a refund if needed, as we have nothing to hide. You can do this through your bank or simply by contacting our customer support team, who will assist you with the process. Thank you once again!

Response from NaturesoursJan 24, 2025

Thank you so much for your feedback and your order. I’d like to clarify that it can sometimes happen that local carriers have already marked the delivery as completed in the tracking system, even though it hasn’t been delivered yet. We kindly ask for a bit of patience, as your order can arrive at any time (depending on how your local carrier operates). We also want to emphasize that we completely distance ourselves from such claims and activities. We understand how frustrating this situation can be, but we ask for your understanding and patience, as every order we send out will arrive to our customers. Additionally, we’d like to mention that for customers who experience delays, we send out an extra package at no cost, but this depends on the situation that was discussed with our support team. If that was mentioned in your case, then it will absolutely happen as promised. This is part of our commitment to making things right for our customers. Thank you for your trust, and we hope everything will be resolved as quickly as possible.

Response from NaturesoursJan 24, 2025

Thank you so much for your order! I’d like to take a moment to address your concerns. First off, we’re really sorry for any complications this may have caused. This isn’t the experience we want for our customers, and we totally understand how frustrating delays can be. We’ve shared an official statement on our Facebook page that explains the current situation with all orders in more detail, it’s a bit too much to cover here, but we’d really appreciate it if you could take a look. Please don’t hesitate to reach out to our customer support team with any questions. We promise your package will arrive, and we’re so grateful for your patience and understanding. Thank you!

Response from NaturesoursJan 21, 2025

Thank you very much for sharing your concern. We would like to clarify that this is not accurate. A refund was initiated after your second email, once we understood how you wished to be compensated. The refund is still pending, as was communicated in our email, and it may take a few business days to reflect in your bank account. We kindly ask for your patience in this matter. Thank you. Additionally, with your order confirmation for #24832, you received a tracking code where you can view the live location, as well as the production and shipping country. We want to make it clear that our products come from the Philippines, where the soursop fruit is organically grown. The Philippines is a tropical island located near China. The first stop is China because it provides the fastest and safest shipping route to guarantee our 8-day delivery time. However, we assure you that our product is not manufactured in China. Thank you very much. If you have any questions, please don’t hesitate to reach out.