Natures GardenReviews of naturesgardencandles.com

I have had repeated slow deliveries, now the last order has not been delivered. I placed a $150 order mid December and got one bottle of fragrance delivered😡. I have been ordering from Natures Garden for years and spent thousands with them and these issues just started after their move and buyout. Now this morning I am getting a recording saying call back during business hours (it is business hours) and all my emails are coming back undeliverable-failure. The company seems to be completely unreachable now.

After receiving 11 bottles of spilled product (which messed up the labels of the other 12 and cant be read), I reached out to customer service for a solution. After a week of calls, emails, contact info sends i finally got through to them on the phone. Their response was for me to WEIGH each bottle to access product loss, take a photo of the INSIDE of each 1 oz bottle to show product loss! Can you imagine? (I had sent them photos of how the box arrived and the damaged bottles). So instead of just providing good customer service and refunding or replacing the order, they were so concerned with maybe losing a few dollars they just lost themselves thousands in future orders. (You really cannot use a partial 1 oz bottle of product so replacing a quarter is just useless). To be honest their scents are hit and miss anyway. I would say that maybe 1/4 of the samples I ordered smelled as described. I loved their advertising photos for each scent and the cute names and it made me want to try them all. But in the end many of the novelty type scents just smelled perfumey and similar. With very little depth. My suggestion at this price range is to shop Aztec Candles. Same quality level but their 1 oz bottles are often only a dollar! Or candle science whose products are far more reliable scent wise. My fave so far is Bramble Berry. Their scents have such depth and I prefer them even to expensive ones like Vine Vida (though vine vida carries a different type of product line, I mean overall and in general). As for natures garden i will never order from them again and encourage you to go elsewhere. Ive never had any other company arrive with a spill. Including ebay sellers! To have half an order spilled and destroyed right there should be enough to move on. As a small business owner I know customer service is key! I guess natures garden doesnt need the money.

I never have issues with fragrances. Great quality and lots of them smell great. Their customer service is not as good as its competitors. Everytime I have manage to contact them. They have never resolved my issue.

I'm $33 dollars away from having spent $1000.00 with this company, and they're treatment has been subpar. I placed an order on September 30th and it took more than a month to reach me. When it finally reached me I received the invoice with the order and a small note saying they would refund any missing items . I threw the invoice away trusting that they would refund me for a $22 bottle of fragrance that was missing. I contacted customer service and they said they needed a picture of the invoice . And let them know that I had discarded it since they said they were going to refund me . I also let them know I received a thin strip of paper with the note on it. They have not issued a refund for the missing fragrance, and there is no note or documentation on my account. Very upset with this company.

I built a pretty large business around the scents that this company sells. I wish I had checked recent reviews before placing my last order. The company has been taken over by a seemingly incompetent, uncaring team whose focus is everything but quality and customer service. Fragrance formulas changing unexpectedly, orders sitting for weeks, out of stock items left and right. And there is no way to contact anyone. It is very sad, this used to be a great company.

I will absolutely not order their wax again!! Here it is the holidays and I did fundraisers and this company has sent me the wrong wax two times in a row!! Twice I have had to tell the churches fundraiser person that I do not have their orders. This is awful to do to your customer of years. Nature Gardens takes two weeks to send your order and then sends the wrong boxes of wax twice in a row. This company has completely went down hill!!

They were acquired by the parent company of WSP, which stands for Wholesale Supplies Plus. I don't know what the "plus" is, but as far as I'm concerned, the acronym stands for "We're spiraling publicly." I ordered from Nature's Garden on 11/5. They have stopped assigning tracking numbers. Instead, you are directed to track your shipment with the Shop App. The Shop App has given me a delivery date of 11/15, and that has come and gone. Needless to say, I didn't receive the order. The order status update lists the shipment as "confirmed." Inaccurate data is as useless as no information. I counted on this shipment for a large custom order. This is the holiday season, and you leave your customers high and dry. You've stripped your phone number from your site, and you've offered up no communication. Had you posted the potential delay to your website, it would have set the expectation and we could have made the decision to get supplies elsewhere during your rebranding and warehouse overhaul. What possessed NG to pull this stunt during the busiest time of the year? Update: It is now 11/20. The company remains non-responsive. They never shipped my order, and now I see they sold out of the bulk item I ordered and paid for. I'd had enough, so I contacted my credit card company who found NG to be as non-responsive as I did, so they issued an immediate credit to my card. NG sent me a couple emails asking me to review them. "How Are We Doing?" was the subject line in the email. They still show my order as pending. This is not a company suffering growing pains. It's a company on a death spiral. Update: It is now 11/25 and the fools at NG are now running a 10% off holiday sale. They have no intention of filling holiday orders. My order is still in a queue, and it's for a product that they have since sold out of. They also sent me a survey, asking me to rate my purchase. NG, seriously, go away!

The absolute worst customer service of any candle supply company out there. I used to like them, then things went down hill over the last few months. My last order will be my last with them. First of all it took them 3 weeks to finally ship my order, in the past my order would always ship within 2 days at the most. This one took 3 weeks to ship. When I got my order, everything was there except the most important thing needed in candle making...the case of wax. So I try to call customer service which is absolutely impossible to reach anyone. The voicemail instructs you that you need to email them, which if your lucky enough to get someone to actually email you back, your doing well. After 2 emails and about 4 days I finally got someone to email me back, telling me that's they were sorry it was their mistake and would get the wax sent ASSP. It's been another 7 days now, no wax, no tracking number, 3 more emails with no response. Just absolutely ridiculous way to run a company where you can't ever get a hold of someone, they don't do what they say, and just blows my mind how they have no customer service. That is pretty necessary to have in a business selling products to customers. I will continue to try to get them to send the case of wax ii ordered over a month ago, or if they will rip me of and add that to their beautiful resume. Never again will I order a thing from them they are terrible.