Nature Hills NurseryReviews of naturehills.com

I bought two cherry trees to commemorate the death of two people in my family. Neither tree lived. I took very good care of them looking after them rather carefully. I informed Nature Hill they first were struggling then died the following early spring, kept them up to date that they were not doing well early one, sent photos, and spoke with them multiple times. One died first then the other. They refused to replace them. It clearly was the tree that was not viable or healthy. And they refused any help, in the end after way to much back and forth on my park they offered and slight discount on a future purchase of the same trees I just purchased. I have purchased from the arbour foundation many times. Never once had a problem with their tree offerings (although smaller). Nature hills was not responsible or professional in standing behind their product.

Almost purchased 4 hydrangias. Web page indicated BOGO. The website page for the hydrangias indicated BOGO. The checkout page gave no indication of BOGO. Called naturehils.com. person on phone looked. He found no indication of BOSO. Said the offer probably expired and w I uld not honor the offer. Asked for the supervisor and manager. In both cases he stated they we re out. No one avaliable to listen. I cancelled the order and found a better deal [with didcounts] from another retailer. Watchout.

Never received my tree or refund. Both phone numbers I found to contact them were not in use the email seems to be AI and will not refund my money.

I ordered a tree. It came looking half dead. I planted right away. It never survived. I then asked for refund. They refused to offer it, claiming I did not contact them within 3 days of receiving the tree. Then I tried to claim a Growing guarantee which is supposed give you 50% off if you order the tree again. They did give me 50% off. But then they claimed by doing that, I am no longer qualified for regular shipping. The new shipping charge is so much higher that I am actually not saving any money by taking the 50% off. What a scam!

Bought two trees both smaller than described. One is seriously lopsided as opposed to some shaped, I called them they declined my request for exchange. Th either tree has been dying ever since it arrived 9 month ago and now is nearly dead with just a tiny bit of breath as only main trunk seems to be struggling to live with all other branches turning black. Called them, they told me to do scrat ch test on the bottom of the mail trunk!! Such BS. The tree only gotten smaller even since it arrived. It has no leaves on it and we are at the end of summer. Believe or not, I bought 1 year warrantee and they are making it like hell to exchange for the dying tree!!! Will not give them any business ever again!

They did not honor the offer of buy one get one free and when questioned on it they said I only ordered one tree.

2 of 3 Plants arrived destroyed, read the fine print, they will send 1 replacement (that also arrived destroyed) and then they will tell you you are out of luck. I wasted $189 and have nothing to show for it.

Very very poor customer service!!! I had to call 5 times before I received a replacement for the previous tree I purchased that died…. The value amount was half of what I paid to be applied to a new tree and I couldn’t use the $10.00 coupon they sent to me…Every nursery that I have used has always given me the full amount that I paid to apply to a new order… I will never order from Nature Hills again!!! What a fiasco!!! Marie