Michael
I placed an order with Nature Hills…
I placed an order with Nature Hills Nursery on January 30th for Ebb Tide roses — over $300. At the time of purchase I was told they would ship mid-March. It is now late April and my order still shows as pending and has never shipped. I have called multiple times and cannot reach anyone — it goes straight to voicemail, after a short message. I have sent multiple emails with no response. I have attempted their live chat approximately 10 times and not once has anyone joined the chat. They did however send me a survey asking about my live chat experience — which I rated 1 out of 5 stars. I have a garden that has been completely prepped and ready since March waiting for these roses. I have a meaningful planting deadline and I am running out of time. @Nature Hills Nursery — I would appreciate someone contacting me immediately to resolve this. Order number and contact information available upon request. If anyone has had a similar experience or knows how to actually reach someone there I would appreciate any advice.
Response from Nature Hills NurseryMay 5, 2026
Hi Michael, We are truly sorry for the frustration this has caused and completely understand your concern. A prepped garden waiting since March and a meaningful planting deadline make this so much more than just an order, and we do not take that lightly. We want you to know that many of our rose crops were not ready to ship until recently, which contributed to the delay on your order. We are also experiencing a higher than usual volume of customer inquiries right now, which has unfortunately slowed our response times across all channels. If you have not yet heard back from us, please email us again at [email protected] and reference your order number so we can prioritize getting this resolved for you right away. We appreciate your patience and want to make sure your Ebb Tide Roses get to you as soon as possible. Thank you - Nature Hills Customer Support