Carrie
In a world of bots, they care.A+ customer service
I had recently fallen in love with their new CBD oil lemon cookies. I ordered a bunch a week before I went in to get tested for food allergies. So right before they arrived, I had discovered I have intolerances to 3 of the first 4 ingredients listed. I was clearly upset and wrote to tell them that I would need to send them back as soon as they arrived and I wouldn't even open the box. The caring customer service answered within the hour to tell me that there was no need to send the snacks back. I could share them and they gave me a credit for my entire purchase to use on snacks that I COULD enjoy. I was blown away. I've had so many rude impersonal customer service encounters lately, that THIS was an unexpected delightful experience!
Response from NatureBoxNov 27, 2019
Hi Carrie - thank you for taking the time to leave us a review. We're so happy to know you've had a great experience with us! We want nothing but the best service for our dear customers. Keep sharing the snack love! Cheers, The NatureBox Team