NatureBoxReviews of naturebox.com

I was one of their very first customers. It was good at first but progressively went downhill the longer I was a member. They run out of snacks all the time and then replace them with whatever they want (which is the most unpopular snacks). So, I was paying each month for snacks I didn’t like or want, which is when I tried to cancel my membership. They made it difficult to cancel my membership. I would NOT recommend this company.

TERRIBLE!!! I just found out they have been charging me $50 over the past 3 years! That's $150 I never authorized. I contacted customer service and they tell me there is nothing they can do, even though I have clearly not been on their website for the past 3 year. Plus, after a year, that money disappears!!!!? This company is extremely unethical and does not care about their customers. BEWARE!!!!! Update: They only refunded $50. That’s still $100 they stole from me!!!!

Tried their food on an airline flight, and thought I'd take advantage of their offer. Ordered a bunch of items, and none were particularly good. Cookies were stale, fruit items too. But the worst is that they sign you up for a membership that is hard to cancel (no way to cancel without going through a high-pressure sales effort). I'd stay far away from them!

All I wanted to do was buy a couple of bags of their product. Instead, I was duped into a "membership" which I couldn't cancel and cost me $5. It was placed into the ordering process without you actually being able to remove it. I pointed out to their support staff that they had absolutely no obvious disclosure about what they did. And there wasn't an argument. They just said that was their rule and they had to keep the money charged to me. I'm guessing they knew that it would be a small enough amount to have people not challenge and just walk away. Believe the other reviewers who discovered the same. Run - there are better alternatives and healthier too.

If I could give 1 star I would. I would avoid these guys at all costs. Snacks are good, but reality is the portions are small and overpriced. That is besides the point. They actually tell you the size in ounces, SO THEY ARE TRANSPARENT on that. Their cancellation policy is another story. I cancelled my account 1 year ago in September. At that point I even got a confirmation email. "Sorry to see you go..." Well 12 months later, I noticed Naturebox is charging me every month. 5 dollars a month. I contact their customer service and find out that they charge me 5 bucks to keep "free shipping' in place in the scenario that I decide to order again. To cancel the 5 dollar charge, you have to actually login to their chat function and request a separate cancelation. (yeah, the other one only stops a monthly box from coming, but not the 5 dollar shipping charge) It is a BS policy that is only found in the FAQ. Read reviews online, they are totally shady and rely on people not noticing for a few months to collect some extra money. Avoid these guys. Spread the word. My office of 60 folks has heard the story and believe me they won't be ordering.

This is a total ripoff. I ordered a snack box and was then charged a $50 membership fee that I didn't want and they refused to refund. Instead of cancelling my account, like I asked, they kept my $50 and left the account open. Then, after a year (during which I never ordered or received anything) I was charged $5 a month for two months. I didn't agree to this charge in any way and I received no notice whatsoever. They have also refused to refund this extra $10 that was essentially stolen from my account. This business is super shady and has some terrible predatory business practices. DON'T SIGN UP. They will steal from you.

I got a random charge on my account for $50 from this company and was informed they would refund me for this yesr's subscription. They also informed me that I apparently signed up for a membership that was $50 annually at the time of signing up a year ago. Apparently this $50 is used for credit towards their food. I never received anything from this company, and they refused to refund the other $50 that they took out of my account without providing any product or service in return. I don't remember signing up, they claim to send out reminder emails that no one gets, etc. Don't risk giving them your credit card information.

Terrible, deceitful company. Watch your credit card carefully! They are happy to take your $$$ up front, but have great difficulty letting it go! "Faulty" email reminder systems you can't rely upon, so you will get stung with an auto-reorder at some point. Crazy shipping fees to Canada and no free local pick up. Try getting your $$$ back: impossible! Hint: report them to your credit card company ;) Added post reply: I already tried Customer Service route to no avail -essentially you really don't care, so there does not seem to be anything you can do (according to you). How strange that when you are publicly outed that all of a sudden you do care! This is more telling than anything and clearly represents your company.