Natural Healthy ConceptsReviews of naturalhealthyconcepts.com

They somehow changed my username to the wrong name and I had no account to log into but I was being charged. When I inquired about the charge, I was never told what it was for. I disputed it with my bank. I tried ordering something else, and it was canceled by NHC because of the dispute. I canceled the dispute, and now I can’t order from them again until 3 months. Terrible customer service and getting answers. Will buy from Doublewood

Security threat!! They cancelled my order because I didn't send them a picture of a bank/ credit card statement. My order went through (my credit card was processed and I got a typical order confirmation email). But then I got an email a week later (when I was already wondering where the package was) saying it was cancelled. In following up with customer service, they said I didn't respond to a "wallet ID request." Not shockingly, their email saying I needed to send a picture of a financial statement went to spam, but I obviously wouldn't have sent it regardless.

I ordered an item from them that they said was in stock. The item wasn't in stock and I tried to cancel the order and they said it was packaged and they couldn't cancel it. But they didn't send the item until 30 days later. They are a scam and sell items not in stock and say they are and then won't let you cancel.

NHC is a total scam. I have ordered an item which they were out of stock and tried to cancel it they did not cancel my order. I will never buy from NHC and would not recommend anyone to buy.

Without prejudice Have been a repeated customer since 2020. Always order the same product of the same quantity once a year or less. This time, without any prior warning, I was accused of reselling the product and my order was - I would say butchered - by this sorry excuse for a company. I live in Europe and there's a considerable cost in delivering this American product to Europe, which is exactly why I order it once a year. It is the only product from existing brands that is well tolerated, so the one-off expense is worth it in order to function like a normal person. However, there's no warning on the product page or the website about quantities restriction, it only arrived in the form of an email after the fact - as they say - after payment was taken and the quantity they decided to give me was dispatched. This is not only a breach of contract - which your sorry excuse of a company can be sued for - and don't you think I'm not considering it since there's a health issue at play here, but also breach of consumer protection laws and even worse - it can be viewed as fraud - you don't tell customers of this invented "rule" of yours so they don't go with their orders elsewhere, you only tell them what have you done after you have taken their payment and sent the product out, thinking that they can't do anything. Let me show you that we can, I'm considering filing a commercial lien against your company to recover the extra cost I will now incur in shipping the remaining quantity I need - the one you committed to delivering when I placed the order. You'll then find that you'll no longer be able to trade until this has gone to court, that should teach you that consumers are not pawns to be played with

I asked the customer service to give advice on dosage of a mushroom extract I had ordered for my dog and they said they couldn't comment on it. In that case they should not be selling it. They are also aloof and do not adress you by name. There is no greeting. This has given me a bad feeling about this company and what they are selling. Be open, helpful and friendly. After all, your website does say you are there for the customer that, so that is what I expected.

I put an negative review about the poor customer service this company provided me in trying to cancel and order within five minutes of ordering because they over charged me and wouldn’t take care of it had to have my card disputed. Do NOT order from this company!! Sharon allread

Do not store your data on this site. It will get hacked and fraudulent charges will happen. When I call the company treats me like I am the person in the wrong with very little updates or SLA. It's a scary thing to have your personal information hacked along with address and credit card information as a VP of CX I would expect a better service level from this company. I will not be using them again.