KERRI D.
I have received two requests to write a…
I have received two requests to write a review for an item that I still haven’t received.
Response from Natural Apiary Beekeeping SuppliesApr 29, 2020
We are sorry to hear that you have not received your order, and that you have received two requests to review our products. To ensure our customers receive their orders as quickly as possible, all our orders are dispatched via Amazon. Regrettably, due to the COVID19 pandemic, Amazon's fulfillment times have been longer than usual. We have contacted Amazon's customer service team regarding your shipment, and we are waiting for their response. Please be assured we will contact you as soon as we have further information regarding your order. In regards to our requests for your review, we apologize that you received these before you received your order. The reason for two emails; we send an email asking for your experience, and we then send a follow-up email as a reminder. This is just to make certain you didn’t miss the opportunity to give other customers a chance to make a decision based on your experiences. We’re certain that you understand the best way to help customers is by customers giving them the opportunity to share their experience. Once again please accept our sincere apologies for any inconvenience this may have caused. If you have any further questions or issues please feel free to contact us directly at [email protected], and we will do our best to help. Kind regards, Leslie