CESAR C.
POOR CUSTOMER SERVICE
I have been a loyal customer for many years and have not experienced any issues, but last month I placed an order and had to cancel it because a month passed without receiving the order nor any update from the company. Before cancelling the order I sent an email to the Customer Service Dept, no response either.
Response from Native RemediesOct 9, 2020
Hello Cesar, I am glad that you called us on September 15 to assist you. Your order was canceled and refunded that same day. I apologize that you were disappointed with our communication. We rely on the emails sent to you for updates and sometimes they are filtered into your spam file. We hope to serve you better in the future, Dottie


