Sylvia S.
Excellent service
Most helpful in solving my issue and highly recommend their product to anyone I know.
Native Remedies is the market-leading brand of natural remedies specially formulated to offer a complete solution for holistic health and wellness. With over 300,000 customers worldwide and more than 250 herbal remedies and homeopathic remedies, we’re confident that you’ll find the holistic health products you need.
Native Remedies (nativeremedies.com) has 2,650 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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2,650 approved reviews, newest moderated first
Sylvia S.
Most helpful in solving my issue and highly recommend their product to anyone I know.
FRED M.
Items Ordered Product Name SKU Price Qty Subtotal Subtotal $233.70 Shipping & Handling $5.95 (I even forego the free shipping and paid a little extra for rush) Discount -$77.90 Grand Total (Excl.Tax) $161.75 Tax $0.00 Grand Total (Incl.Tax) $161.75 On March 28, 2016 I placed an order for 3x 2oz bottles of Cushex S and 3x 2oz bottles of Cushex M - After not receiving the items nor ANY communication from this company I figured to give them a call to make sure the order is on the way since the (When I placed the order I was down to half bottle of the M and 1 full bottle of the S for my 10 year old dog who has been battling Cushion's disease). After being greeted by an associate with an attitude as if I was bothering her by calling, she informs me that there is $70 balance on my account - I had no idea I owed them anything since I had ordered before and paid in full every time as obviously they do not ship the item before they have payment. After about 15 minutes of this person treating me like I had stolen something I asked for supervisor. Megan who was polite got on and said she was the supervisor. Finally it did not matter to me the $70 - I had requested a charge back because I subscribed to them sending resupply every month but then realized I have been double charged and top of that it was only 3 weeks not 4 making it a few extra charges annually - clearly scrupulous business practice - never got the product for last payment and now on top of it I paid it AGAIN! They communicated no information in regards to any delay or any issues with order and after 45 minutes on the phone I was told order will ship 3-5 days from time of conversation on 4/18/2016 - this is medicine for a sick dog who's condition has worsened because of this delay which could have been avoided if the issue with account was relayed to me at time of purchase. I could not find where I would owe but said to charge my card the $70 on top of the $161 I had already paid just so I could end phone call (over 45 minutes now) and get my dog's medication ASAP - On 4/21/16 I received an email with subject: Confirmation for order ***** - I placed my order on 3/28/2016 - I have since emailed 4 times asking for a tracking # or delivery date. Finally I asked to cancel my order the last 2 times - have received this answer on both occasions: Latest reply on 4/24/16 (almost a full month after my order: Thank you for your recent email. We have already put in a request to have the order cancelled. We will try to process the cancellation before it is shipped. If you happen to receive the order, you can refuse it. We will credit you back upon the return. We are sorry for any inconvenience. If you have any further questions or concerns, please email us or call the Customer Service number provided below. Thank you, Melissa ~05**6 Native Remedies Customer Service Toll Free 1‑800‑455‑4048 International Customers 1.920.232.3075 So customer service does not even know if item has been shipped after 7 days of speaking with a "supervisor" who talked me into paying extra $70 and promised 3-5 day delivery - not only they don't know, they apparently have no line of communication with shipping department? This is unbelievable - this is a ploy not to issue refund and cancel order. I still do not have product or any information on if it even has been shipped or when may be an estimated time of arrival. They are horrible horrible horrible - DO NOT TRUST ANYTHING THEY TELL YOU - THEY EITHER DON'T KNOW OR ARE NOT GIVING THE TRUTH. AVOID THIS COMPANY AND ORDERING FROM PETALIVE.COM or NATIVEREMIDIES.COM (they have several names they do business under) To say they are negligent and unresponsive with a side of dirty business practices is an understatement.
Response from Native RemediesMay 2, 2016
Dear Fred, Thank you for your recent review. We sincerely apologize for this experience you had in getting an order fulfilled. Generally, all items that are in stock ship with in 1-2 business days from our warehouse. Please know, it is never our intention to make our customers feel like they are not being heard. The lack of communication that was present throughout this ordering process was not intended, and was most definitely an error on our part that will be addressed. All of your feedback on the mismanagement of your order has been sent on to the proper departments for further review, so that we can avoid instances like these going forward. We would like to work out some sort of compensation for the trouble this has caused you. If you would like to discuss this, please contact us at the email or number below and we will be happy to talk with you. At that time, we can also discuss any questions about charges, past or present, you may still have. If you should have further questions or comments, please feel free to email us or call us at the number below. Thank you, Native Remedies Customer Service [email protected] 1.800.683.1235
NIRMALA V B.
Pills work well for my dog.
LAKESHIA E.
Fast delivery but still tryin and waiting on results
RALPH L J.
Native Remedies have always handled my orders promptly, efficiently, with follow up confirmations and satisfaction surveys.
Amy
I just made my 3rd purchase of Pet Alive Kidney Support for my son's pit bull mix. He's 6 years old and had a bladder stone about 6 months ago completely blocking his bladder. They took him to the vet who said emergency surgery or euthanasia were the only options. Having no money for the expensive surgery, the vet took pity and did it for cost (blessings!). But the prognosis was the stones will most likely return. They did, but we reacted fast. I searched the Pet Alive website and ordered a next-day delivery of the Kidney Support drops. Although they did not say they would cure bladder stones, it helps urinary tract health, so we were hopeful. Champ takes the drops every morning and night. He's had a few minor episodes since the surgery, but the stones seem smaller and he is able to pass them after a couple of days (without any pain, it seems). We think this is a good product and it is prolonging his life without pain. As long as it works, we will re-order. Thank you!
SILDA L A.
It has brought considerable relief to my husband Sciatica.
BLANCA DE L.
Vi-pro plus for my pet is very good medicine thanks