Lyndsey C.
Competitive fixed interest rates and no fees
Initially chosen as they offered mortgages for shared ownership properties. Good customer service etc and competitive low fixed interest rate with no fees for my first mortgage. Have recently used them again to borrow more to buy outright (due to council sell off to clear some of the national debt). Again, fixed interest rates were comparable with other leading well known/accredited British banks such as NatWest and therefore chose to continue to use them, as it was alot simpler to add on top of what I've already borrowed (minimal documents as British national citizen and quick decision tree call to confirm with approval certificate) rather than start afresh with some other company. I manage my mortgage online and have also found the telephone customer service good. The recent merger with Virgin money, one of the small number of home grown, respected, hard working, British billionaire business tycoons is also encouraging. I like my well earned British money to pay back into national British companies. Ultimately, I recommend using Nationwide for mortgages.