Nations Photo LabReviews of nationsphotolab.com

I needed to make a change to an order I created after submitting it and Nations Photo Lab was out standing in supporting me. I noticed the problem after they had closed for the day so I had to submit my request by E-mail where it said it could take 24-48 hours to hear back. But I was very surprised and pleased but I received a reply within an hour (or less) of sending it and I got Ricky Der as the representative, and he was very helpful. So he replied both after Nations Photo Lab had closed and then again the next morning before they opened. In the end he was able to cancel my original order so I could make the change and then resubmit it. It was a very positive experience.

Ricky answered my question quickly, politely and accurately. What more can you ask for?

After being charged for shiping that was not the fastest, Erica made it right, not to mention the photos were great too! Thanks again Erica for helping, YOU ROCK!!!

The product was great. I had a picture of my mom's art put on mugs and she loved it! An initial glitch with the order was quickly and positively resolved by David and team. Very happy with the experience.

I've used Nations Photo Lab a few times for prints and have always been happy with the results. When I had an issue with a recent order, Erica was quick to respond and resolve the problem.

Today I was having a frustrating experience with Nations Photo with regard to an image whose printing I was trying to cancel. Tara intervened and patiently and competently helped to resolve the issue. She was knowledgeable and polite. She provided instruction and advice, while I was trying to navigate the complexities of an online business. It is rare that an online chat ends so successfully. I was a very pleased customer with her help and results.

I had not received an order that I wanted to get out before the holidays. I called to ask if the order could be canceled and I be credited; likely the order was already made. The rep, Natalee, listened to my concerns and offered a cancellation and full refund. There was no pushback or citing to policy about how it was too late to cancel. I've been a customer of Nations Photo Lab for a while and this type of responsiveness and customer service is one reason I go back.

Tara in customer service was great after a kaflooie in the mechanizations of NPL delayed my Christmas cards. They all do great work and it’s good to discover that when you need customer service, that too is first rate.