Nations Photo LabReviews of nationsphotolab.com

It's gratifying to encounter someone like Alison, a customer-service representative at Nations Photo Lab, who went out of her way to help me. Back in late November I ordered a photo book of old family pictures to share with my mother, who is nearly 106 years old and is in an assisted-living apartment near my home in Arizona. She was thrilled to see photos of her and her siblings and parents and my late father's family again. I used more than three dozen of them, including quite of few of my late brother and me as babies, children, young adults and parents. Mom has worsening problems with short-term memory, so it's extremely important to me to sit with her and discuss who we are looking at, where we lived and how we moved west in the 1950s. Unfortunately, a couple of weeks after I received this delightful book, it was accidentally badly damaged by water and I contacted Nations to see what they could do to help. I wasn't sure what to expect. I wound up telling Alison what this book means to me, and she quickly helped me get a new one ordered with a very nice discount, and in turn I promised to send her a picture of me and Mom with our treasured book. "Thank you for contacting Nations Photo Lab," she wrote. " Thank you so much for your honesty and for taking the time to share the story behind this photo book. I can only imagine how meaningful it is for you and your mother, and I'm truly sorry to hear about what happened." She even named the discount code JustForNeal, which I used today to reorder!

My account had a tech issue that blocked making an order. Soojin solved the problem quickly and efficiently and the order's in.

I am a very loyal NPL supporter. I always recommend to clients and friends. My Christmas cards arrived and were beautifully done. However, my print portion of my order was very dark in comparison. I contacted Alison in the chat box, she was helpful and was able to assist me with my order.

Over the holidays, there was a large delay with my order. Jordan Rupp responded immediately to my questions about delivery times. No only did he follow up with an email but he made an attempt to call as well. He listened carefully and empathized with my situation. He then resolved the issue like a pro and I'm now a much happier NPL customer.

I placed my order for a wall calendar after I used this company for the first time to create a photo project. Before the order was finalized, I received a clear, timely email from Erica that explained I'd made a mistake in choosing 2025 dates for the guts of the calendar, while I'd noted 2026 on the cover. She listed my options using super clear & thorough ommunication and also offered to walk me through cancelling and reordering the item with the needed corrections. I let her know I had a second order I feared had the same error. I was able to re-order the calendar on my own, then received another very clear message from Erica about the voided order, timing of its refund, and confirmation that my other ordered item was fine as is. Her tone was so friendly and service oriented, and included all the necessary information in easy to digest format. I went to Nations Photo Lab on the basis of a Wirecutter recommendation - I am so thrilled with the customer service! Had I received the calendar with all the wrong dates, I'd have been so upset. The proactive message saved the day...and the year!

Tara was able to help me understand the options for printing and how I could leave special instructions for exactly what I needed. I was upset my print was too dark but I was so happy to see Nations Photo Lab really stand behind their promise to making things perfect. I am looking forward to my print.

Tara was very pleasant & professional. She was able to assist me, answer my questions, and resolve my issue.

He was extremely helpful, and took care of our issues quite quickly.