Christopher
Unacceptable Service and Failure to Deliver Paid Products
I am extremely disappointed in the National Notary Association’s recent performance. Despite purchasing a complete notary package that included my bond and insurance binders, the NNA has failed to provide these essential documents. Their customer service is virtually non-existent. I have attempted to reach out via their website and email multiple times with zero response. When attempting to call, I have consistently faced hold times exceeding 40 minutes. It is shameful that an organization marketing itself as the industry leader to the masses of American notaries cannot provide the basic level of service for which we pay. As a professional, I expect the organizations I support to operate with a modicum of efficiency. The NNA is currently failing that test.


