The worst site I have ever been. I sent in my my Ids . Then they asked a photo of my face with id on my left hand and my account details to be shown on computer screen behind me. Absolute breach of personal privacy. I sent those docs. Then they asked for my tax return docs. I am not self employed. I sent them payslips. I never underwent any kind of these checks in my life being in UK. They took over 10 days to verify and still going on. Really bad customer service too
AC
Aaron C.
Done a deposit
Done a deposit . No money in account but gone from bank. No live chat working but says 24/7 live chat. Sent emails, no response. Sent documents for verification- no response
LV
Leon V.
Worst betting company ever don't…
Worst betting company ever don't register here.
They won't let you verify your account. They ask me to send thousands of documents and now I need to apostille my utility bill which is completely irrelevant. In what century do we live? I've played a lot of casino's and never need to send all these documents. So don't waste your time here, there are a lot casino's who are way better then this shit.
SC
Scott
Do not use
Just as everyone else said SCAM
*update* 09/07/25 - Received an email that my document was not accepted, even though it was a water utility bill that clearly shows name and address, have asked for clarification as to why it was rejected, will update response
*Update* 08/07/25 - Received an email to say that my proof of address has successfully received and are currently being processed. "The review process is underway, and we will notify you of the outcome as soon as possible.
Please note that additional documents may be requested by the relevant department at any time." - will update with outcome
*Update* 07/07/25 - A member from the KYC team reached out via email to ask for "a recent monthly utility bill (electricity, water, gas, internet) or landline phone bill" I have provided a water bill dated 22nd April, will update on next communication from royal fortune
*Update* 05/07/25 - I was told that my verification process would be updated on Monday (48hrs business hours), I had spoken to a member of the live chat yesterday who had stated it would only take 24hrs or sooner, will update but not a great sign
04/07/25 - I have made a few deposits to royal fortune and am now going through the verification process to withdraw my winnings, will updated as the process goes on, so far 2/4 of my documents have been verified
JT
JT
Deposited £20 (took out of my bank…
Deposited £20 (took out of my bank account) and haven’t credited my betting account with it
Absolutely shocking tbh,disgusting.
NN
Nnamdi
This company is really bad
This company is really bad, my account was verified by kyc national bet when I try to withdraw money from my account it came up as pending then they put the money back into my account I contacted them again, and kyc national bet ask again for another verification, which looks weird, making it look like they just don't want me to withdraw my money from the account. To be honest the national bet are not honest, it's more like a fraudulent company finding various reasons not giving their customers their money.
CO
Consumer
This is definitely the worst betting…
This is definitely the worst betting account i have ever made! Trying to withdraw my funds for 2 weeks already, they keep ‘requesting’ additional information about me which others betting websites never asked me to. Utility bill to be apostilled?
What century are we living in, excuse me?
Never ever think to register on this website, not worth it at all.
LU
Luke
If anyone has gotten past the apostille…
If anyone has gotten past the apostille utility bill stage and then been able to withdraw there money can you give this post a like please. Don’t want to pay out £130 for this, only for them to still refuse my withdrawal requests