RoyalFortuneReviews of nationalbet.com

Response from RoyalFortuneDec 23, 2024

Dear Customer, Thank you for sharing your feedback. Since you have not provided a review with your details, we assume you are S.W. We would like to clarify the events related to your review: Based on our terms and conditions, in order to complete your verification, you are required to submit the documents requested as part of the KYC process. As you did not submit all the required documents, as an exception, the refund process for your deposits was carried out. You were also informed in detail that once you submit the missing document, you will be able to request the remaining balance. Our goal is always to provide the best possible service to our customers while adhering to our rules and procedures. Kind regards,

Response from RoyalFortuneDec 23, 2024

Dear Athinagoras, Thank you for sharing your feedback with us. We value every comment, as it helps us continuously improve our services. We would like to provide some clarifications regarding your request: We contacted you via email to verify your details and requested the necessary documents to complete the process, in accordance with the terms and conditions you had accepted. We received the initial documents you submitted. However, the relevant department required an additional document to proceed with the process. Following our communication, you informed us that you did not have the specific document. We suggested an alternative option to move forward, but unfortunately, we did not receive the required documentation. We would like to emphasize that, according to our policy, completing the verification of your personal details is a prerequisite for processing withdrawals. Additionally, we note that you canceled your withdrawal request and proceeded to use your remaining balance. We sincerely regret if the process did not meet your expectations. We remain at your disposal for any further clarification or assistance to ensure the best possible service. Kind regards,

Response from RoyalFortuneDec 23, 2024

Dear Neil , Thank you for sharing your feedback. We would like to clarify the events regarding your above-mentioned review: On 25/11, we sent you a notification informing you that it is necessary to provide your personal details, in accordance with our terms and conditions. However, we did not receive any documents from you. Additionally, after reviewing your communications with customer support, you were informed that the process requires you to first submit the requested documents in order for your request to be processed. The rest of your conversations with the support team were regarding your desire to close your account, and when asked for further reasons, you only mentioned that you wished to take a break. We would also like to add that all your withdrawal requests were canceled, and you used your remaining balance. Our goal is always to provide the best possible service to our customers while adhering to our rules and procedures. Kind regards,

Response from RoyalFortuneDec 3, 2024

Thank you for reaching out and sharing your experience. We deeply regret any frustration or stress caused during your withdrawal process. To comply with strict regulatory requirements and ensure the security of all transactions, we must verify the source of deposits. This includes confirming any cards used on your account, even if they are no longer in your possession. We understand how challenging this situation is for you, and we’d like to work together to find a resolution. Please contact us at [email protected] . so we can review your case in detail and provide guidance on the next steps. We truly value your trust and want to ensure a fair and secure process for all our users. Your feedback is important, and we’ll do everything we can to assist you further.

Response from RoyalFortuneDec 3, 2024

Thank you for reaching out and sharing your experience with us. We genuinely apologize for the confusion and frustration this has caused. We fully understand your concern regarding the bonus and the wagering requirements. To clarify, our promotions do have specific terms and conditions that are set to ensure fairness for all players, including time frames and wagering requirements. However, we recognize that this situation is not ideal, and we would like to look into it further for you. Could you kindly provide your account details and any relevant information so we can investigate the issue and resolve it as quickly as possible? We truly appreciate your feedback and are committed to ensuring that your concerns are addressed. Your satisfaction is very important to us, and we’re here to help resolve any issues you may have.

Response from RoyalFortuneDec 3, 2024

Thank you for sharing your concerns. We take any reports of self-exclusion breaches or issues with withdrawals very seriously, and we sincerely apologize for any inconvenience you’ve experienced. We would like to clarify that we do not offer free spins or any other incentives in exchange for reviews, and we are committed to maintaining a transparent and fair process for all players. Reviews are an important part of our community, and we encourage honest feedback. If you believe there’s been an issue with your account or self-exclusion, we would be happy to investigate and help resolve it. Please contact us directly at [email protected] . with your account details so we can assist you further. Your trust and safety are extremely important to us, and we appreciate you bringing this to our attention.

Response from RoyalFortuneDec 3, 2024

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience and frustration you’ve experienced. We understand how upsetting it must be to feel like your account has been closed and your withdrawal request has not been processed. To resolve this matter, we kindly ask that you contact us directly at [email protected] . with your account details. We take all cases seriously and will investigate your situation promptly to ensure that everything is in order. We truly value your feedback, and we’re committed to making this right. Your trust is important to us, and we want to help resolve this issue as quickly as possible.