Napleton Clermont Chrysler Jeep Dodge RamReviews of napletonclermont.com

Walked in to buy an X5 that was being advertised for $29,500. Took a test drive and the car was great, I already had financing through Capital One so I didn't have to deal with the finance department but, when I said that I was ready to buy the car they added $6,000 of other "stuff" on top of the price of the car including a "market adjustment" of about $4,000!!! I told them I wanted to buy the car in the ad for the advertised price but, they told me that the advertised price was a mistake and that they wouldn't sell the car at that price. I pulled up the ad on my phone, showed it to the salesman, and they didn't care. I spoke to the new car manager, General Manager, etc... they lowered their asking price a bit more but, it still didn't come close to their advertised price. So, I left. This is deceptive and false advertising. I wasted 4 hours in here. Now I hear that Napleton just settled a lawsuit with the government for 10 million dollars for doing just what they had been doing to me. I guess they haven't learned their lesson. I'll contact the Attorney general, lucky for me I took a picture of their offers/paperwork with the price on the car and I have a screenshot of the advertisement. These guys give even car salesmen a bad reputation, lol.

Deceptive advertising and I will be contacting the Florida Attorney Generals Office. I set an appointment to see a 2014 Town and Country advertised for $14888. On the phone I asked if the price was firm or could I negotiate a better deal. The girl on the phone told me that I could absolutely negotiate a better deal. When I showed up for my appointment the following day the vehicle was brought around by the salesman, Oscar, and it was filthy with pet hair throughout and he explained it was a new trade. I said ok and proceeded to look over and test drive the vehicle. I informed Oscar that I would like to buy the vehicle if we can agree on terms. He went to the managers and came back with a price of $16751 + $1131 (accessories) + $899 Dealer Services + $199 Dealer Fee. NO ACCESSORIES had been installed on the vehicle and the price was nearly $2k higher than the advertised online price. Oscar told me that they had made some repairs to the vehicle so the price had increased. I asked for the Repair Order. It showed an oil change and new front and rear brake pads. I said why is it advertised at a price of $14888 and then $2k higher for repairs upon bringing into inventory. Oscar stated that the repairs were just completed so they added to the price. ($2k vs $1K) I informed Oscar that I saw that the RO had a closed date of 2/2 and today was 2/6. I informed him that I was displeased and felt this was deceptive selling. I told him I wanted to speak to the manager. He then said "I think I can get them to put the price back to the advertised price". I again requested the manager. The manager would not come out. I then asked for my keys. (they appraised a car which I would trade but did not need to trade) I also asked for the sales managers card and told Oscar to tell the manager that I would be filing a complaint with the necessary boards. He came back with my keys and no card. The manager was Jeff Dennen. He never came out to address my situation like a grown man should. Instead a different manager by the name of Abraham came to me and asked if he could do anything for me and was willing to work the deal himself. I was not happy so I told him "no thank you". I went home, cooled down, and my wife told me to give them another chance. I went back and met with Abraham. He lowered the selling price to the advertised $14888 but still had $1131 fee attached to it. I asked what that was and he stated it was tire and wheel protection and maintenance. He told me a story about how it worked out for a customer of his who blew a tire and damaged a wheel. I told him that I was not interested in that service and just wanted to buy the van. He stated that he would call a manager higher up with him to request the removal of the extra insurance. He came back with a print out of their "back end screen" showing a $5k loss for them and tried to make me believe that was real. A fresh trade in with an extra $1k in insurance and they wanted me to believe they were losing that much. The only way that could be true is if they had paid $20k for the van on a trade in which any educated member of society could see that as an impossibility. Oscar was nice but not completely forthright, or gave answers he was unsure about. Oscar was very kind but he screwed up my perception of him during my second chance visit and trying make me believe they would be losing $5k if they removed the unnecessary insurance from the deal. As for Jeff Dennen, I do not have any words other than he should not be in a leadership position if he cannot face a challenge and is unwilling to address a dissatisfied customer. BTW I wasted a good 4 hours of my life today with a dishonest dealer. I am interested to see if the Attorney General will pay them a visit.

"Shopping on the Internet I found a used Lincoln Navigator I was very interested in. I called Napleton Chrysler in Clermont, Florida where it was located. I asked for additional details and was asked if I would like to make an appointment to test drive. I was happy to make an appointment and thought I was all set. The drive is over an hour away and the wife and I arrived on time. As the wife and I were looking at the red Navigator on Napleton's car lot, a salesman came upon us quickly. The salesman was not friendly and seemed to have a chip on his shoulder. He never asked our names and I had to politely ask for his name, Shawn I believe. He stated if you are planning to finance, no bank will finance this vehicle for you since it has over 100,000 miles on it. I knew the salesman wasn't telling me the truth. Greenway Chrysler Dodge Orlando offered me a financed deal on a 121,000 mile vehicle with Chrysler Capital. I asked the Napleton salesman how much cash down would I need to secure this used vehicle? He stated it doesn't matter how much cash down you have no bank will finance you for a vehicle over 100,000 miles and I already said that. What if I traded my 2015 Dodge Caravan in? No. It won't matter and we don't have any other vehicles like this. None, I said. I realized he didn't want to sell the Navigator to me with his cold shoulder attitude. I said well I guess that is that. With that he walked away. The Napleton Salesman never asked me if I was interested in any other SUV. There were a number of used full size Jeeps and Rams I would of liked to see. He also could of said, well since you and your wife made the trip up here how about I show you something else. He just walked away leaving us standing there like unwanted uninvited guests. This was a very humiliating experience. We felt slighted, treated rudely, disrespectfully, and extremely unprofessional big league by Napleton Chyrsler Clermont. That was Sunday. I was called by another salesman later that Sunday who apologized to me and said we should of never been treated that way, it's not how we do business here. Parker said the other salesperson did lie to me about the bank financing and should of never said that. I said the first impression is the most important. He begged me to come back up to take a test ride in the 2007 red Lincoln Navigator and give Napelton another chance. I agreed to do that and told him Monday I have a in-patient hospital visit and will be available first thing Tuesday. Parker agreed and once again he apologized for the way the other salesman had treated the wife and I and wanted badly to make that up. Tuesday early I received a phone call from Napleton Chrysler Clermont that the 2007 Lincoln Navigator was just sold and don't bother to make the trip. I said this whole experience was extremely disappointing. Parker said in return, "at least I had the courtesy to call you. Would you rather drive all the way up here then find out it was sold?" I said I was there two days ago to make the deal and was turned away. Parker stated I can't be responsible for other salesmen. So there you go. What's the point in arguing. Obviously they were holding the 2007 Navigator for someone else as a favor or had another person in mind or perhaps the salesman wanted it for himself, I don't know. Not a happy ending at all. Before moving to Florida I was warned there are plenty of scams in this state that come in all shapes and sizes. Us being seniors, we must be careful. A new car dealership is a new one for me. Never ever again Napleton Chrysler Clermont. The only recipt I have is the email confirmations from Napelton...: Dear Joe, Thank you for setting time aside with me on 06/20/2017 at 2:00 PM. If anything changes with your schedule, please call at (855) 722-2827 or email me and I would be happy to set a better date for you to come into our location to go over all of your options. When you arrive, be sure and ask for me or the General Manager. If you wouldn't mind responding to this email to confirm that you will be able to make it at the time we have set aside for you, we would appreciate it very much. Also, if you have any questions prior to us meeting, please do not hesitate to contact me. We want to be prepared for anything that you might need when you arrive. We are located at: 15859 SR 50 Clermont, Fl. 34711 Click here for directions We look forward to meeting you. Sincerely, Erika Perez Napleton Clermont CDJR erikaperez at xxxxxxx.xxx 855-722-2827"