NaplesboutiqueReviews of naplesboutique.us

I bought a nice dress but came in different color and fit small even if I pick my size and measurements. I contacted the costumer service and it was impusiblevto return it to get a correct color and size. They asked me to send it to china and I have to pay costumer and shipping etc etc etc. So I said that I want to return it and get my money back. But the cost of the shipping and everything was no worth. They offered tha 10% of my money back which I didn’t want it. I love the dress but didn’t fit so after many back and forth. I gave up and I accepted the 10% but I have a dress that I like but can’t wear. Do not buy from this store there are more stores with the same kind off dresses with better return policy.

Scam company! Advertises like they’re in the US but it’s just dropshipping from China. It took about 3 weeks for the dress I ordered to arrive and it looks and feels like it was made in China. Cheap material, and also isn’t the same as pictured on the website. It has a big ugly see through portion on the side that was not on the dress in the website photos. Looks like it was $10 from SHEIN not $70 on sale from a boutique. Waste of money and can’t return because it costs more to ship it back than it did to buy it. Scam city baby! Plz learn from my mistake and ignore all the fake positive reviews :) stay safe out there. Also Jesus loves you and I’m only not saying worse things because WWJD :)

Quality was terrible and the return process is outrageous. They kept trying to get me to keep the items and just take 20% of the value back. When I refused they said I had to ship back on my own dime (with tracking) to China! After they received and "reviewed" my return, they would let me know if they would refund it. DO NOT SUPPORT THIS SCAM.

Absolutely horrible experience. The quality is NOT as advertised - it was cheap material and had pulls in it. I sent SEVERAL emails with multiple pictures of the dress in and out of the bag as requested and still have had to put in a request with my credit card company to fight them. DO NOT WASTE YOUR MONEY.

DO NOT BUY FROM THEM! A SCAM! The positive reviews have to be fake. I ordered a small which says 4-6, it's more like a 0-2. Could not even get it over my head to try it on. The material and workmanship is low quality. They are giving me quite a hassle trying to refund & return. First they said, sure, just send pictures so we know it isn't damaged, then they offer me 125% store credit, then they offered me 10% discount plus 50% discount on a new purchase. I see other reviews posted the same experience. Now, they aren’t even replying to provide return info. I will be filing a complaint and dispute with my credit card company.

They will not give me my money back despite having it displayed all over the website that it’s a 30 day money back guarantee. I have reached out via email. I even filed a complaint with the business bureau. This business is a SCAM. don’t waste your money.

BUYER BEWARE of slick advertising and a great website. The item purchased while pretty good quality did not come close to having the same sizing measurements as those stated on the website. Despite the ‘30 day money back guarantee’ advertised on their website with the buyer paying shipping, the return process was completely unacceptable. First they require a return request via email. Then they want pictures of the item to approve the refund. Then they offered store credit of 120% of the item price with a nominal return fee ( they never specified). When I declined the offer and requested a refund they offered at 10% refund and to keep the item ( which is too small and I cannot wear). When I again requested a refund they offered a 20% refund and I could keep the item or I could return it to an address in China ( they advertised themselves as a US company??) that would cost more to ship than I paid for the item. Needless to say I took the 20% ( still awaiting the refund) and filed a complaint with my credit card company.

I ordered a few dresses from this site for an upcoming event. Shipping took almost 3 weeks. Once the dresses arrived, a couple had quality issues. Regardless, the sizing was all over the place and not correct. When I tried to initiate the return, I was taken on a ride through a plethora of “employees” and a number of “options” they could give me without offering the full refund. “30 Day Money Back Guarantee” is definitely a lie. Avoid this website!