NaplesboutiqueReviews of naplesboutique.us

Fake Ai reviews and marketing, product isn't quality. Do not shop here. Return policy is fake and they're not US based as advertised. Completely misrepresented website, products, and service. Saw an ad on tiktok, it's AI generated. If you look at their website reviews (including the positive reviews on this website) they are all AI generated and not at all aligned with the actual service or product being offered. I received a dress that was entirely different from what was on the website despite having excellent reviews. After looking at the reviews, they are clearly AI written and not real users. Do not get misguided by them. Customer service offers refund if you pay for return shipping to China, plus willing to wait through customs (which can lose the product), and only then they will consider a refund if it passes customs and ends up in their warehouse which can take well over 1-month of processing time. They did not advertise this return policy and blocked my domain from access their website. I took screenshots though to prove they're misrepresentation. SAVE YOURSELF DO NOT SHOP HERE IT IS A SCAM AND THE PRODUCT IS NOT AS ADVERTISED.

This company is terrible. They represent themselves as a luxury Florida boutique but they drop ship cheap items from China. Items are not true to size and look much cheaper than the photos. The refund/return process is handled as a negotiation via email where they offer partial refunds (such as 20%) as well as store credits. Full refunds are provided only if you pay to ship items back to China with tracking, which far exceed the price of the item. Do not give them your money!!!

Their website promotes this company as being founded and based in Florida. However, they ship from China and will only accept returns to China. What a joke. They'll give you 30 days to get the merchandise there, but waste a good amount of that requesting pictures, offering discounts and credits, etc. AVOID! This is a Shopify website and it most likely violates some terms of service by not disclosing the return process. Start a credit card chargeback and you'll probably get a quick refund.

⭐ 1 Star Very disappointing experience. We purchased from their U.S. website, but returns must be shipped to China at the customer's expense. The return shipping cost was almost 4 times the item's price. Customer service refused to provide a reasonable solution and only offered a 20% discount to keep the item. Misleading return policy and poor customer support.

They dont even deserve one star. Their customer service is horrible. They won't even provide a full refund. They are scammer. They keep offering a percentage for return so if you weren't planning to provide the return why not list that on your site. They are quick to provide a respond but when it came to giving a refund they were stalling. Such a shame that stores like this can ruin the experience for people. I highly recommend not buying from this store. You can get better quality and better prices elsewhere. Again shame on these people. I have all the emails threads saved from them if anyone wants actual proof but please save yourself from the hassle of ever dealing with this store. Poor customer service.

I emailed the merchant on June 15th requesting a return and full refund for six unworn dresses that were poor quality and did not fit. Over six email exchanges, the merchant repeatedly deflected my request by offering an exchange, 120% store credit, a 10% partial refund, and then a 20% partial refund, all of which I declined. I made clear each time that I wanted only a full refund to my original payment method. When I firmly insisted a final time, they provided a return address in Shenzhen, China. The merchant operates under the name Naples Boutique with a US-facing website but is a Chinese dropship operation. Shipping six items to China with required tracking would cost $80 to $150 or more, which was never disclosed at the time of purchase and makes the return financially unreasonable by design. The return was unsuccessful because the merchant made it effectively impossible to return the items without spending an additional $80 to $150 in shipping to China with no guarantee of a refund upon receipt.

This is a scam, they advertise themselves as located in the US but in reality they're in China. I just received a dress I ordered from them that looked nothing like the pictures. When I tried to return it, they gave me the run around for 2 days before approving the return package to be shipped to China. FYI, there's no telephone number for their customer service, only communicating via email. Stay away. I contacted the BBB about them only to find other complaints were filed already.

This company is deceptive. Your item is not coming from FL, but from China. I ordered 3 dresses for an upcoming wedding I am attending, and it took 4+ weeks for the items to arrive from China. All dresses fit awkwardly, but more specifically, one had a tear in the outer layer of the sheer fabric, the 2nd was missing the loops for the straps to anchor the bra, and the 3rd had football-shaped breast pads that stuck out weirdly. Poor quality stitching, they give no room for a tailor to adjust the torso. Then the saga of the polite, useless customer service who keep delaying to refund and instead offer 20% or 30% back or I can pay for shipping to maybe be reimbursed in full, but they won't even say reimburse in full. I am on day 12 of back and forth.