Ioannis S.
Budget-Friendly but Slow Support
I’ve been using Namecrane for a few months now, and while there are some positives, there are also significant areas for improvement. The prices are incredibly competitive for the resources advertised, which was a major selling point for me. I also came across a few positive reviews from long-time users (though unverified), and their experiences played a big role in convincing me to give this hosting provider a try. On paper, the plans offer plenty of resources, which is great for those looking for affordable hosting with high specifications. However, the support response times are extremely slow. It usually takes 2 to 12 hours to get a reply. If you open a ticket in the European morning hours, don’t expect a response until the evening. Waiting this long when your website is down is frustrating and unacceptable for any business or project. Additionally, while the advertised resources seem generous, I’m not entirely convinced they’re fully available or reliable. There have been times when performance didn’t match the expectations set by the plan specifications. I’m still using them for now, but I’ve started looking for alternative options. Moving a reseller account to a new hosting company is never pleasant, but I dread the moment when a major issue leaves my clients’ sites down for several hours without any clarity on what’s going on. It’s a pity, because I had high hopes for them.