NameCraneReviews of namecrane.com

This company is not reliable at all and honestly feels like a scam. Here’s what happened to me: I first opened a support ticket when my payment failed. I then waited two full days for a reply. When they finally responded, they said the payment failed because my billing address didn’t match my payment location — which made no sense. So, I tried again. This time, I made sure my card address and billing address matched perfectly. The payment went through successfully — but guess what? My order still showed as “pending.” I opened another support ticket and, again, waited two more days for a reply. This time, instead of fixing the issue, they told me my account was blocked for “violating their Terms of Service.” I had done absolutely nothing wrong. Their support is extremely slow (over 24 hours to reply each time), and the whole system seems suspicious. They take your payment, delay responses, and then cancel your account without reason. I wouldn’t trust this company at all. It feels completely unprofessional, dishonest, and possibly a scam. Don’t waste your time or money here — there are far better, more trustworthy providers out there.

I cant recommend this company, I tried purchasing 4 times on their site and my payment was cancelled everytime even though I confirmed my payment through my banking app. It seems they automatically block you if you are from a country other than the US or Europe. Good luck to them they will lose clients like this

So far not a good experience with them due to their ridiculous TOS with my account being updated from my business email to my personal because I paid with my personal PayPal for a business purchase plus can't use my BUSINESS ADDRESS they force me to use a residential address which is shady. So now I have to get a refund waste my time and theirs to refund change email and then REORDER my services under stripe cause their staff are difficult to deal with and the stupid TOS which makes absolutely no sense if they know I own both emails. Fran is way better than Karen handling things bring back the old days when it was just him.

Leave alone this positive reviews my people, they are mostly paid. I raised a ticket on February 11. A guy know as Fransisco replied 'Yes, Yeah' on Feb 13 ( almost 48 hours) and closed the ticket. Even after I wrote several paragraphs explaining what I wanted. If you need an immediate support, it is not here. Think of Namecheap, Hostinger, or other reputable companies. Don't be deceived with cheap prices. Cheap can make you lose several clients

I was looking for affordable hosting and stumbled upon Namecrane. I liked the vibe around their founder "Francisco" so I went ahead and registered. Now, I've been at Fastcomet, Namecheap, Stablehost before and never did I ever come across the concept of service not active immediately upon signing up and payment, so I went ahead and opened up a simple ticket with the title "How long before the service becomes active?" because I was really worried if the whole transfer from my previous host would be done on time. To my dismay, this is what I got in reply from Karen from their support team - "Be aware that opening tickets will delay the process as tickets need to be answered before processing orders. If you are unable to wait, please advise to cancel and refund your order." Honestly, I don't know what you guys make of it, to me this is quite rude and unfriendly and a big red flag! I went ahead and requested a cancellation and refund (which they promptly complied with) I then went ahead with Simplesonic and have been quite happy with them since.