mywisely.comReviews of mywisely.com

I got dbl charge for gas and at first I told wisely and it appeared back on my card. Then I woke up and it was gone. Told me to figure it out with the gas station. This wasn't the first time either. They literally stole my money instead of protecting it.

Discussing Terrible The Worst Customer Service Ever Disappointing Let Down The second representative was Very Unpleasant and Unprofessional one representative saying this and the other representative saying something different NOT TRUSTED FRAUD is a Big Deal and Wisely may want to understand that….

i ordered 3 orders from Yzy.com. i tried to contact the company several times about my first order. it hasn’t been shipped out or anything. no response. so i tried to dispute the charge with mywisely and they refused it. they never sent me anything, i didn’t get a call or anything. just outright refused to refund my $105.92. So i don’t get my shoes and i can’t get my money back. this company is turning into shit.

Not worth the trouble. They have switched banks 3 times in 5 years. Every time they switch YOU have to update all your direct deposit information. I applied for Social Security and by the time I was approved they had switched banks again. It was a nightmare recovering my funds. Run the other way.

I have had the Wisely card for almost ten months. I used the card to make a payment to my credit card during month 6. The payment was specified as a "check" that gets "mailed", no charge. I believe you can pay bills electronically for a surcharge. The payment took two weeks. Mental note, do not use the service again. During month 10, I needed to pay my credit card again which I did on 1/17, the money was taken out of my account 1/18. I agreed to this because the claim was my bill would be paid in 5-7 days, by 1/26. I wasn't feeling well, I was distracted by personal issues, yada, my bill was due 2/1, so this seemed to be my best option. 1/27 came, my bill was not paid so I called wisely, agent said a manager would call back within 4 hours; they did not. The next day I called back and they said they called but I did not answer. I spoke with a manager who blamed me for making a payment on a (weekend 1/17-1/18) when they weren't open and that 2 weekends (1/17-1/18, 1/24-1/25) caused the delay in payment...basically that the check is in the mail, that the payment should arrive by the coming weekend (1/31-2/1.) Ignoring 2 facts (1) the payment came out of my account on a Sunday and (2) the USPS delivers on Saturdays (some Sundays, so it seems.) I ended up making myself broke to pay my credit card by 2/1 (my c.c. gave me a tip, use the c.c. website to PULL a payment immediately rather than a bank to PUSH the payment) and the payment from 1/17 still has not gone through. So yeah, it's two weeks like before, but the issue also became that do not say the payment will be made in 5-7 days to entice you to do so, then actually it takes at least two weeks (like it's 1975) and the check is unknown where. So if you must use a wisely card, Pull from your account, do not initiate payment through Wisely account. And note that customer service is unhelpful. Would not recommend this service; I have opened a different account now that I had more time at my job to realize I have better banking options. Edit/update: the wisely payment posted to my account. On Sunday. A weekend. Two weeks after I entered it. The unofficial but correct payment time, not 5-7 days as written when you are going to make a payment and then on the confirmation page after you enter it.

I may update this in a week, but I was VERY suprised to see that Wisely has been charging me a montly fee of 85.00 Canadian for months because I did one transfer months ago. I have lost hunders to them. As a Government executive with decades of procurement experience, I am aware of such tactics, but am a bit embarrassed to have fallen this...if it was intentional. I hope it was not. I have reached out to them to seek resolution. If this is corrected I will change my rating. If it is not. I will not change my rating on Trustpilot. At this stage I would be very cautious.

Luckily I never lost any money, just sharing this for because for the second time I’ve gotten a barrage of notifications about declined transactions on an empty account. I had and used the card for like 4 months, all in my farm hometown because I was working for a company that used it. I still have the card, it wasn’t stolen or skimmed, never used it online, they actually just have such poor security that someone can get it by hacking them. And it gets sold or hacked to someone that’s so unsophisticated they attached their phone number to the transactions and keeps trying it when there’s no money, like maybe in 4 hours this person will get paid. And all through that there’s no way to actually contact them about it. So I just tell the vendors and drivers I know used it “hey, you should probably lose that account”. Just google it and you’ll see nothing but this same story.

If you are participating in the Work and Travel USA program, this is something you really need to know!! Many employers issue this card to students for salary payments. If you have a chance, refuse this card, or open another bank account as soon as possible and transfer your money there immediately. Keeping this card and dealing with this bank can literally shorten your life by a few years due to stress. At the moment, my money is completely stuck in this bank. I cannot access it, and customer support is absolutely useless. Communication with their service is nearly impossible — they do not help, do not provide clear answers, and do not offer any real solutions. What should be a simple banking process turns into a nightmare once you leave the US or face any other issue. This is especially problematic for international students who return to their home country.