mywisely.comReviews of mywisely.com

I’m extremely disappointed with Wise and the way their fraud department handled my claim. I provided evidence showing the transaction was fraudulent from multiple angles, yet my claim continues to be denied without any real explanation or accountability. Their customer service has been no help whatsoever. I’ve repeatedly been told that someone “reached out” to me, but I have never received a single phone call, voicemail, or meaningful follow-up. It honestly feels like they’re just saying things to close the case instead of actually helping customers resolve serious issues. When you trust a financial company with your money, you expect support and protection when fraud happens. Instead, I was met with delays, poor communication, and constant denial despite clear evidence. Very frustrating experience, and I would strongly caution others before relying on Wise for handling disputes or fraud claims.

This by far has been the worst experience with banking with this company however I was in between banks and decided to try them with my employer. All while trying to set up an account with a credit union long story short I received a text message asking if I tried to purchase something from Amazon I replied no then received another message saying to call my card has been locked spoke to someone couldn’t understand half the conversation was told he had unlocked my card and if I wanted to get another debit card to let him know well this was temporary so I said I’ll just take my money out and close this account the end of the week so i proceeded to grab my lunch my debit card declined so embarrassing so I call again back to find myself yelling because i couldn’t understand To saying your card isn’t locked so that evening I place a fast food order and hour went by I was wondering if the store had received my order the manager says no you might want to contact your bank now I’m frustrated almost midnight I’m on the phone yet again for the supervisor proceeds to tell me it’s gonna be 7 days to get a new card I explained I need to get my money off that card before he freezes my account he then tells me it was locked this morning and no one told you. I have to get gas and have bills and I have to wait. He then says I can overnight your card but it will take 2 days I told him there is ways around that I want that card by tomorrow or I will contact my lawyer. At what point is people gonna start being held accountable. For anyone looking don’t deal with this nonsense! Worst customer service ever

My husband's account was hacked and his paycheck stolen and Mywisely is not helping. Matter of fact they are making things harder. They refuse to help . He has been hung up on and refused a supervisor.. They are telling him he has to upload documents to prove its him and when he did that they are now saying it takes 48 hours for then to review the ID! Keep in mind his whole paycheck is gone and we have no money . The Reps are rude and non helpful. As of today Aoril 28,2026 nothing has been done to fix this situation. They do not care at all I looked online and there are hundreds of complaints for the same thing . It is a horrible company . If we get access to our money we are closing the MY Wisely account immediately. No one should open an account with them.

Worst money service I’ve ever had! They claim paid 2 days early yet in an entire year I’ve yet to be paid early tho my paychecks show 2 days early through the ADP app. Absolute garbage customer service and I recommend them to no one hoping to receive their paycheck before their actual payday. 100% shady and misleading company/app. You are way better off using chime if u actually want to paid early.

I am filing a formal complaint regarding unauthorized activity on my account. On 04/22/2026, a dispute was entered or attempted without my request, approval, or presence on the phone. This action must be addressed immediately. To be clear, I originally requested disputes related to Uber transactions beginning 04/10/2026, and those requests were denied by Wisely. During different calls, I spoke with two supervisors and three agents, all of whom denied my requests. Because I was not assisted, I pursued the matter directly with Uber and have since been fully refunded. I was refunded a week ago, so there is no valid reason for any dispute to be initiated on my account at this point. Due to my CFPB complaint, a male representative called me today from phone number 714-228****. He asked questions and then began interrupting me, which I do not accept. I found him to be unprofessional, and since I could not finish my statement regarding being denied by multiple supervisors and agents starting 04/10/2026, I ended the call. If this violation regarding the denial of my dispute is to be addressed by this representative, it will be handled as a two-way conversation—otherwise, it will not be addressed at all. During my only call to Wisely on 04/22/2026, I contacted this financial institution after receiving an email indicating that a dispute had been submitted on my behalf that day, without my authorization or request. I called to confirm, and a supervisor identifying himself as Sebastian confirmed that the dispute attempt was entered prior to our conversation. It is also on record that the dispute was attempted before I called, and I only called once. This confirms that the action was taken without my authorization or knowledge. Had anyone properly reviewed my account, they would have seen that Uber had already refunded me. If there had been any real effort to assist me, I would have been allowed to file my dispute when I initially called on 04/10/2026. Since that request—and every request after—was denied, there is nothing that can be done now to correct that failure after the fact. Entering or attempting to enter a dispute on a customer’s financial account without consent raises serious concerns, including: Unauthorized account activity Potential record manipulation Violation of internal policies and consumer protection standards I am requesting the following: A formal explanation of who accessed my account and initiated this dispute attempt Confirmation of what exactly was entered, modified, or documented on 04/22/2026 Assurance that no unauthorized disputes remain open or pending Immediate escalation of this complaint to your corporate office for investigation Additionally, I expect appropriate disciplinary review of the individual responsible. This type of conduct undermines trust and should not be dismissed. Due to confirmed unauthorized tampering with my Wisely account, I will escalate this matter to the Attorney General’s Office and the Federal Trade Commission (FTC) as a formal complaint regarding this violation.

I called in to customer service to request support with a transfer of funds from the debit card to my checking account. There was a payroll error and my job provided my check via the debit card. When I called in, I verified my name and DOB. I was told my name was different. After explaining I have the card and just need to transfer funds, I was asked to share two forms of ID. I uploaded my driver's license and passport. When I finished, the representative stated my account was locked for 48 hours to verify my identity. I asked to speak with a manager, but the representative refused to transfer me because I didn't ask for a "supervisor" instead of manager. When I spoke with the supervisor, she stated she could see my documents, but wanted me to upload my social security card. She stated I would have to wait 48 hours for a decision. I stated I have the card and could access my funds before calling them. Now I have to wait for a decision to access my money. The customer service for mywisely is inadequate and rude. They don't listen well and repeat a script instead of having a conversation. Lastly, I had to jump through hoops for basic customer service. I should have access to my funds.

This company is a scam when it comes to disputes. My dispute was denied before I could send the information I gathered with Uber. Someone had my card connected to their account. I didn’t have a clue on who it was. The paper work I had to fill out and send them back came the day before my dispute denial later. How can you do a full investigation without me sending the information for the investigation? Company is a scam.

Not secure whatsoever. Someone transferred $7,000 out of my main account, $300 out of my savings and $400 on my secondary card my son uses and now it has been stolen online again and was denied a refund when its obviously being taken. If you get paid with this card get your money out immediately. I changed cards 3 separate times and still got hacked. Worst customer service I've ever experienced.