mywisely.comReviews of mywisely.com

This pay card is horrible. Their support team barley speaks English and once when I was calling about my documents to identify me, being rejected a third time, not only did the person I spoke to speak horrible English, but everyone in the background was being loud, laughing and playing grab ass. I asked specifically what is the issue with my documents what am I doing wrong. And like a broken record they started saying what and how needs to be submitted, like they were reading a script. After 4 th rejection I stated I may have to make legal claims. Then a support team member called me two hours later being aggressive and pushy. And the kicker, the error was on their end is what I was told. So for a mistake they made I cannot access my money that's frozen in my account. IF YIUR EMPLOYER OFFERS THIS PAY CARD DO NOT ACCEPT IT OR JUST BURM IT. IT IS NOT WORTH THE HASTLE IF A TRIVIAL MISTAKE HAPPENS, IM GOING ON TWO WEEKS NOW SUBMITTING THE SAME DOCUMENTS RETAKEN

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I've had sent in my social security card, driver's license and W2s. Theses are the documents that they asked for after they freezed my account. After, customer service ask me for utility bill making every excuse to steal my money.. this been going on two weeks and I spoken to 4 supervisor as well. I'm looking forward to suing them at this moment..

The card is pure hot garbage. Get a real bank account that’s not going to play in your face!

I have been at wisely member for over 10 years. I disputed a charge on my card and they froze my card without telling me. Then they authorized a convenience check for me went to the bank to cash it and the representative put the wrong last number of the check number on the authorization I could not cash the check so now he is going to take one to two business days to put the funds back into my account I have no way to access my money at all. I asked them to pull the calls and I want someone reprimanded. Twice in a week they've had two agents to mess up my whole account and my livelihood I will be changing card services

Trash. Terrible customer service.

This so called bank is a fraud. They will steal from your account and you will never get your money back. You will never speak to anyone that English is their first language. They stole $135 from my account on March 13th. and they say that the dispute is under investigation. Yet they have told me on 4 different auto recordings that it will be Jun 11th before I get my money back. If it's under investigation how do they know when the claim will be resolved? because the employees of wisely are the ones who are stealing everyone's money. It's that simple. But the people at 5th3rd national Bank don't want to be bothered by what a subsidiary of their Bank is doing.

I would give a zero rating if I could. The customer service was nothing but excuses. they will not return my fee for an overnight delivery of card because of conflict with the mailing address which it refuses to concede to the fact that it did not ask for conflicting address to be corrected so that the overnight delivery would go through without an issue but they refuse to refund my money! Do not trust these scam artists!!! It took a week!! Far cry from overnight. And as we ALL NEDD OUR HARD EARNED MONEY THESE DAYS, THEY SUCK!