mywisely.comReviews of mywisely.com

They need more experience customer service my son passed back in November 27th 2022 and I have been trying to get his money released over in my name because he was not married and every time I try they tell me I got to fax all the information and I got to email all the information I've done both and customer service still acts like they don't know what I'm talking about when I call them

Hi Alan Garcia, As you requested, we are writing to let you know that a transaction on your Wisely® card ending in 7926 exceeds the threshold amount you set. Transaction amount: $0.27 Date of transaction: 05/24/2023 (mm/dd/yyyy)

This is a scam. They hold your money hostage and have no human support staff to clear up any of the constant issues.

DO NOT GET WISELY!!! THEFT! I was introduced to the Wisely card through my work at Jimmy John’s and am a delivery driver and this was a way I could get payed daily instead of bi-weekly, so it seemed to be a great idea. I was very wrong though. From January 2022-March 2023, I had approximately $4000 stolen from my acct. at first they skimmed though it in 2022 and then in 2023, they repeatedly stole so much of my earnings. I didn’t want to believe it and I called customer service quite a few times and they just said it was a fluctuation and how their bank institution worked. DO NOT TRUST WISELY!!!!!

If I could give NO STAR I honestly would!! My husband has been with Wisely for about 5 years now. He also has Chime and Chime is alot better than wisely. We have been having trouble adding it to Apple Cash and also sending money thru cash app and Venmo. It should not be this difficult. Not only that my husband tried to withdraw his money to put it on his main bank, it would not let him it kept declining! That’s a big problem when you have money there but cannot access it! And when you call they are NO HELP! they are just as lost as you are SMH! We tried speaking with customer service , they said they had to unlock the card… They claim they unlocked it and we were still UNABLE TO withdraw any funds or go online to pay bills. For a whole day we had no access to my husbands check!! Which is ridiculous!! We will be closing this account!!!

THE WORST EXPERIENCE EVER!!! I needed a replacement card after being compromised, which they did refund me for, but after waiting the 7 to 10 business days I called to get another card. I was then offered overnight shipping at a cost of $35, which was never offered to me previously. Three business days later I called back and now have been told it could take up to 7 business days for the card to arrive. Meanwhile, the first card has not shown up and it has been 2 1/2 weeks. I have bills to pay, need groceries, and can't talk to anyone on the phone because the system doesn't recognize me. Live chat agents have continuously misinformed me and when confronted, have simply exited the chat. An outside agency needs to step in and address how My Wisely is harming its members!!!

Worst app ever! And customer service reps can barely speak English and understand your issues! I only use it because my employer requires it but they get an incentive if they have employees sign up so even they have to get paid to recommend wisely!

This is the third time this has happened ...I get locked out of my account because the app says my username or password is incorrect! And it's not incorrect! I have been using the same username in every app and site I have EVER used and the same password on everything except job related stuff but mywisely app says I'm using the incorrect one and that's bull!! When I call customer service and explain it to them all they say is that I need to retrieve my username or reset my password and I shouldn't have to do either because I didn't make the mistake! Their system screws up my account and it's up to me to fix it! Does that make sense to anyone? I. This particular case when I retrieved my username it had been altered slightly to a username similar to what I use but have never used exactly! What the hell is up with that!? And they have the gall to say I'm at fault for forgetting my username! I do not recommend this app to anyone! The only reason I use it is because my employer requires it! The customer service reps don't even speak English well and have trouble understanding most issues! Worst company EVER!!