mywisely.comReviews of mywisely.com

I reported my card lost and requested a new replacement. Approximately ten minutes after the card was lost, it was picked up by someone and immediately charged my card for $32 a convenience store down the street. It was unauthorized. This is why I opened an investigation. I then had to wait 10 days for a resolution, and that I could request a credit on my account at that time. I was informed that the case was closed and that the charge was authorized. My card was stolen and charged, and yet I have to accept that. MyWisely accepted these circumstances. So they are not looking out for the best interest of their customers. I will no longer do business with uncaring people.

My wisely card is horrible! I had 2 fraudulent charges come out of my account. Someone western unioned themselves 550 dollars and 200 and I have no idea where or how! I immediately called my wisely who I had been with for 10 years and he said they couldn't reverse the charges until the investigation was done! I had to Google my rights, and they had 10 days to give me a provisional credit. I called and told them my rights and they said I had to fill out paperwork first that would be mailed to me by July 8th and I had to have it back by July 8th! I received it July 1st and the fraud happened on June 24th! I was able to email a signed copy and then i had to call and beg for my money back ! I got the 550 but they said the 200 was never taken out! I have proof with screenshot on the my wisely app! Don't use my wisely! They are horrible! And heartless!

Am stuck taking a day off work because they didn’t give me an early deposit like I signed up for and it’s my second deposit so I don’t have gas money to drive an hour to work O stars

I do not recommend anyone getting wisely. You have to go through a act of congress if you need to dispute a transaction. And I still didn't get my money back. They are.bad.

JUST DONT USE THEM PERIOD UNLESS U WANT TO BE TAKEN ADVANTAGE OF OR THEM SCREWING U OVER. AND WHAT EVERYTHING BAD PEOPLE BEEN TELLING U ABOUT THEM IS THE TRUTH. SAY NO MORE ABOUT THEM. STAY FAR AWAY FROM THEM & TEĹL EVERYONE ELSE ABOUT THEM AS WELL. 😡😡😡😡

I am writing this to warn absolutely everyone: Do not keep your money on a Wisely pay card. If your employer uses Wisely through ADP, move your funds to a real bank account immediately. They do not care about the law, and they do not care about human life. My brother is currently incapacitated and in a coma in the hospital. Because of this dire situation, we legally executed a Power of Attorney (POA) with a notary at the hospital so I could manage his affairs. I am his sister, working alongside our mother to make sure his medical bills are paid. For over two months I have been working on this, and for the last month, I have been calling Wisely every 2 to 3 business days exactly like they told me to. I submitted every single piece of documentation they asked for: The legally notarized Power of Attorney (POA) My government-issued Driver’s License My Social Security card My utility/electric bill to prove my address They verified exactly who I am. Yet, every single time I call, the Wisely representatives rigidly repeat a script asking to speak to my brother or demanding his physical ID and Social Security card. I have told them repeatedly: He is in a coma in a hospital bed. He does not physically have his wallet on him. They completely lack the basic comprehension or empathy to understand what "incapacitated" means. The absolute craziest part of this situation? Wisely actually sent me his physical pay card. They allowed me to create a personal PIN for the card. But now, they are telling me I am blocked from online access to do a direct transfer to pay his medical providers. Because Wisely refuses to honor a legally binding POA, I am now forced to go to a physical ATM every single day to withdraw daily limits just to secure his money—which is over $10,000. After weeks of compliance, their final answer was that "someone will call me back to see what they can do." Wisely by ADP does not honor the legal system. They trap your money when you need it most. Avoid them at all costs.

I attempted to use the checks they sent vs the credit card and it was not able to be deposited for no funds. I have been trying for over a month to get my funds that are due to me and I just keep getting the run around. Terrible company, your employees won't get paid.

Like other commenters, Customer service was terrible to me. I called in to ask if there was another way for verification to log into my account other than phone number, like an email, and he informed me no. I asked what to do for a solution to log into my account and he rudely said, "thats your choice to not use your number". Like no sir, not that it's YOUR business, but my number is currently off and id like to pay it and get into my account to get things going but I cant because how your system set up is very poor. Wisely can learn from VENMO. Venmo has great customer service. The rep for wisely was very rude and unhelpful and unknowledgeable. Get better staff.