mywisely.comReviews of mywisely.com

I would like the right people to know my awful experience with Wisely Pay. When attempting to get the money from the card to my bank account I was hit with numerous roadblocks. First off, when I signed up to make an account it never asked for my email meaning I was unable to two factor authenticate my account. Second it didn’t ask for my phone number, instead it already had a phone number filled out for me, a number I do not recognize and was only allowed to view the last 4 digits. Wisely Pay would not let me make changes to my account (email or phone number) without sending a text message code to that strange phone number. Once my initial log-in was used to sign up I was no longer allowed to sign in without using the code being sent to a number that isn’t mine. Below I attached a screen grab. There is no online portal for chat or written complaints to the company. Just a phone number with an offshore IT department. I called 6 (SIX) different times trying to get connected to an agent. Once they answered they said “How may I help you?” No name, or business stated. I said “Hi I would like to update my contact info for account verification.” They hung up on me six different times immediately after I stated my request. Another Red Flag. At this point I am in tears left without an option to access my money. My solution was to pay 3% fee to via Venmo to send the balance to someone trusted and have it sent back to me to have it finally deposited. Leaving me with 17% of my income that was already taxed at 25%. Hence the tears. Why could I have not been sent a check? The time was taken to print and send me a paystub-- a check would have got me my money in a way I trusted and would have been faster. A check would have eliminated the cost of third party. I am greatly concerned that I am now at risk of yet another data breach by my social security number being given to a company with insecure credentials and business practices

This debit card is horrible Please don’t get it. Please don’t get it. Please don’t get it. Please don’t get it. They are horrible. Never ask your questions. I always give you the runaround.

I was offered this card through the company I work for. I felt it was okay, as they recommended it to me. They have turned my card “off” multiple times without warning and when I called customer service they told me it would be up to 5 days to use the card again. There were no other options. I recently changed my name and after providing them the documentation prior to my direct deposit, they declined the deposit anyway and sent it back to the company’s bank account. That was on Wednesday, and it is now Monday with no resolution. I have not had access to my card in almost a week, and no access to funds. I would NEVER recommend this card to anyone. You will regret getting it. Also the customer support does not care that you are without a card or funds.

My employer used the wisely debit card for my first paycheck. I live in a rural area and had to pay to get my money since there are no network ATM here. Plus the app won't load on my tablet. Run away from this BS!

Wisely is terrible. I went to upgrade my card because no one takes the wisely card without the chip. My account was closed and they said my identity could not be verified when I sent in everything they asked me to send. I am now being told that my account cannot be reactivated and they are giving no reason why. Customer service is very bad. They don’t know anything nor do they care about helping solve your issue. Some of the things they’re doing seems illegal if you ask me. Take my advice do not use wisely!

Issue #1- no security. If you drop your card, anyone can use it since no pin or no signature is required for transaction. Also the app allows you to take screenshots of all sensitive information, which I've never seen before. #2- If the total of your purchase is more than the amount remaining on your card, the card will be declined without explanation. So basically, always make sure that you know the exact dollar amount left in case you need to do a partial payment. I recently received an email invitation to take a user survey, and I wanted to express my opinion on this. As soon as I chose "prefer not to answer" on my employment status (because why does it matter?), I was immediately deemed ineligible to take the survey. That was only issue #3, but if I had stayed with that job longer than 3 days I'm sure I would've experienced all of the lackluster customer service from overseas and financial theft from Wisely themselves that everyone else is complaining about. If your employer is using Wisely, they're either foolish, hanging on by a thread, or they just don't care about you.

This is the worst card, the worst customer service you will not get your money back. They will not give you any timeframe on when you will receive your money back so for these people or the worst do I repeat you will lose all your money on this card, and you will not get it back

Horrible customer service. I had changed my password five times and it would not work no matter what they told me to do it would not take my new passwords. Then when I tried to use the card the other day it would not take my four digit code so I wanted to change my PIN number I called up and gave them all the info they had my phone, social security number, zip code, my number of the card, the security number on the back of the card, but that was not enough I could remember the month of the last transaction but could not remember the exact day cuz of money doesn't get put in the exact day you work I gave him the month when he said well just give me the month and then they locked me out saying that even though I needed this money on this day for my nephew's graduation that I was going to have to send documentations in and they would not be reviewed until 2 Days later. I even talked to the manager on site same reaction. They never acted like they wanted to help me at all they were from the Philippines and they had no kind of compassion for the predicament the 71 year old woman was having with the car that she could not remember the exact day but gave them the exact month and every other piece of information about me. I'm actually waiting for identity crisis to come up now after all the stuff I gave them. I cannot work for this company anymore or I'm going to have to get them to pay me out like cash because I cannot deal with this with this card and this is not the first time I've had problems dealing with this company Wisely. Never have I had customer service I could take good care if they could help me or not to see what they could do to help me just lock me out and tell me send this or you don't get your money that you work for a month before that is sitting in there and it tells me the balance is in there and if I had known ahead of time they were going to question me like that I could even got the date of the last transaction off of the prompts at the beginning of the phone call. So if you can use any other company please do I've had other pay cards and never been treated like this. So sad that people have to act like this and treat people like this when all they're trying to do is get the money they had and they will know it was me cuz they had everything on me except for my firstborn.