mywisely.comReviews of mywisely.com

I recently had fraudulent activity on my card, $200 worth. I did not notice until my card was declined a few days after the fraudulent charges happened. I reside in Washington and the charges happened in Texas, one of them being the typical Home Depot scam charge. I reported the charges to Wisely dispute team and requested a new card. The following day I get an email that the investigation found “No Errors” and when I called the wisely team again to try to understand why no errors were found, they were extremely unhelpful and unfriendly. I had to write a hand written letter re-explaining the fraud and send to their ADP HQ in San Dimas. The Wisely dispute team after hearing that I was not present for the charges and I did not give anyone my card or card number is in Violation of Regulation E, holding account holders liable for unauthorized transactions upon receiving oral communication. I am extremely disappointed in the lack of a real investigation, the process of having to hand write and mail a letter to open my dispute back up (this is not the 1950s), and the customer service representatives.

I was a victim of fraud. Stoled everything in my account. Security was breached. It's going on 2 weeks, and my money is still unavailable. They tell me it could be 4 to 6 weeks. I've called 5 xs to file fraud. And each time I'm told nothing has been filed. I'm about to lose my whole life. And they refused to do anything about it. This is supposed to be insured but the FDIC. And yet they are stealing my money on their own Security breach. Please be aware of their shady business practices.

There was apparently "fraudulent activity" on my account but they couldn't tell me what and I have my card with me. Didn't even notify me that my card was shut off. When I called they said it would take 7-10 business days to get a new card shipped. Aka 2 weeks at most with weekends. I asked if I could get a card sooner with faster shipping or could I transfer funds to my PayPal while I wait. They said nope. It wasn't until I had made a lot of noise about canceling service with them completely that they said oh, we can do expedited shipping and you'll have your card in 3 business days. REALLY?!?! As soon as new card comes in I'm opening up an account with different bank. Customer service was non existent.

Wisely customer service is absolutely horrible. They are completely useless. Unfortunately I have my paycheck direct deposited to my wisely account. My phone number changed so now I can't get on the app. I'm have called and emailed them repeatedly. I have sent in the the documents they requested and still nothing.I am definitely changing my direct deposit. Horrible experience

no customers service. someone took my card and used $200 and never refunded me back. absolutely terrible

I got paid on my wisely card but didn't have access to it I've talked on the phone with customer service five times now and if anything they made me have to wait even longer and they just sent me a card but apparently my address is wrong and I have to go to the post office to get it changed for wisely even though I have a card they want to send another and I can't use the one I have nor can i get into my online account I feel like they just stole my first paycheck and i really need it .Never have I ever had so many problems trying to get help

About a month ago I began working for a company in my town. It’s a very well known store in malls and its all over the country. When I began working there, I was told we would use direct deposit, like most. We filled out our information for direct deposit and a week later i received a letter in the mail offering me a “free” card from this company. i had no idea why they had my info and sent me mail and it was one of the letters just showing an overview of the card. i love my bank so i threw it out because i never intended to switch my banking or get another banking app. my employer told me we’d be paid after two weeks of working and on the third week of not being paid, i asked a coworker if she had been and she said no. she was hired same time as me. everyone else at work was paid besides us. yesterday my coworker told me to check my email and i did. i discovered that WITHOUT MY CONSENT i was enrolled to be paid thru a pay card that was sent to me. 1. it NEVER told me in the letter wisely sent me that this was the card that would be used. 2. i never said my employer could ENROLL ME IN THIS. i did not ask to be paid like this. and i was NEVER told about this. while yes this is on my employer, it is also EXTREMELY unethical to have a company that enrolls people without their knowledge it consent thru their employers. because i threw away the card. i was screwed. all my money on a card i didnt know would have MY MONEY on it. i immediately tried to get another card but obviously did not know if i even had an account they had set up. so i couldnt get it. i went online trying to get help on the website with literally NO way of directly contacting or getting help from wisely. i had to look up a third party website to find one customer service number. i called and while the woman on the phone was polite, they NEVER apologized for this when I was OBVIOUSLY upset. i had to have them send me a knew card that THEY CHARGED ME FOR. i had to chose 7-10 business days shipping because it was the cheapest. and still paid $15 for it which was charged to my money that i havent ever had access to or knowledge or where to access it. also, if you wanted it any sooner it was between $25 and $35. i was repeatedly told i cannot even access this money by getting cash so i am sitting here with $0 in my checking account. all because of these people who think its okay to mess with people’s money and not provide any direct support. i should never have to go thru third party websites to find customer support. never use this horrible company. they’re disrespectful and do not genuinely care if they screw you over.

I agree with most of the negative reviews of MyWisely. The organization is a borderline if not outright fraud and phishing scheme. Furthermore, I fault ADP for sharing my personal information with this subsidiary.