mywisely.comReviews of mywisely.com

I've had a card from this company for 7+ years, and over the course of these 7 years, the customer service has declined. It is never their fault its always yours. They always seem unenthusiastic when calling and hang up. Many times, I would not be able to understand their accent and I would ask to speak to someone else, they would leave me on hold for 3+ hours then hang up.

My fiancé, card expired 11/2024. He has not been able to obtain a new one or access his money. We have called several times and have spoken with multiple supervisors and managers. They are not on the same page. Their customer service is terrible, from line staff to managers. We requested to speak with an American representative, we were told they will call us back in a few hours. No one called us, we called back and was told by a manager, an American representative would take 24 hours to 72 hours, when I said, that’s unacceptable. She hung up on us. I am filing a complaint with the BBB and the owner of the company. I think everyone needs to file with the BBB. They will not allow us to speak with an American Representative, we think it’s fear of losing the business.

Ordered a new card because of a fraud alert and they claimed it would take 7-10 days to arrive and its been over 2 weeks and nothing. Horrible customer service. Haven't gotten access to paycheck in almost 3 weeks. They say to get it expedited I have to pay $35 for overnight shipping, when they're the ones who took too long to send me my card. Won't be using their service again. Such a scam.

I swear Wisely take you through all the flaming hoops for the most simple things just to tell you NO! You can’t be helped! Disgusted by this institution and app

Do NOT use WISELY! They actively participate in ACCOUNT FRAUD! They just stole $2200 from my card and have not shown any transparency with this theft. Others are unable to get their money from their employee IRA accounts.They have a 1 Star rating. I'd give less for their rude, unethical business practices.

They did nothing to help fix my problem,other than blame me for not being able to make things easier for them. Trash company, and the managers are the worst. don't get this card if looking for help!

How do you score -10 seriously!! Wisely is serviced under 5th 3rd Bank. Went to an ATM serviced by 5/3 bank. ATM had an error when I tried to pull money. ATM did not give me any money but pulled it from my wisely card provided and serviced by 5/3 bank. Receipt says error on money dispensed. Via no money came out. Call card customer service they say call atm provider call 5/3 bank they say call Wisely. Excuse me isn’t wisely provided and supported by 5/3. Since it is a prepaid card provided they are saying 45 days for it to be investigated. But wait it gets better have to file paperwork takes up to 10 days for paperwork to be provided. Are you kidding me? I have video and paper receipt to show error from atm. CUSTOMER BEWARE. They are thieves and do not care about there customer literally all levels of customer service was a joke and if you don’t have an direct account with them you can’t get ahold of the people who service the ATM. RUN!!! Filed police report of theft. No Joke!!! No my family will not have groceries etc. NEVER AGAIN

Absolutely not. I lost my card, requested a new one. My funds are now completely inaccessible and being held hostage until my new card arrives and it's been nearly 16 days. The reps have barely spoken English and the one I got today was so snotty I was incredulous I'll be emptying my money out and never returning