mywisely.comReviews of mywisely.com

A customer Service rep put in a dispute without my authorization. She also deactivated my card, so that means whatever funds I had or anything that I needed to pay, I was gonna be unable to pay my children needed things, and I was unable to provide because my card was deactivated in a dispute was submitted without my authorization.Then I asked to speak with a supervisor , transfer to sup by the name of Andrew. He was no help at all. They did not want to give me corporate number. I cannot get the agent name who put in a dispute without my authorization. They deactivated my card right before I got a deposit. I was not able to pay my bills on time due to them taking 10 days to send out a new card I stated over and over and over on the call that I did not want to put a dispute in . The customer service rep insisted and went and put a dispute in without my consent. I have been with this company using their card for over five years. This is the most distasteful situation that has ever happened to me. It’s safe to say I will no longer be using my wisely. I was also hung up on several times. I had to call back more than four times. This is unacceptable. When this company has your money hostage. I will give them zero stars if I could.

The utmost hypocritical people ever. We’ve banked with them for two years and they randomly deactivated our card and we had to call to PAY for an entirely new card and they cannot give us a reason they deactivated it. now we have ZERO money available

I would give them a 0 if I could. In December my account was hacked for almost 600 dollars to a theme park in California. I live in Ohio, and have fraud protection. I immediately called and filed a fraud claim. I was given a provisional credit after two weeks- and the case kept saying "pending" when I checked my App. This morning ( February 20th) at 5:00 am, the provisional credit was reversed, leaving me with a negative balance!!! I called and was told my case has been denied. WHAT??? I have fraud protection- and it was clearly a scam charge to Knotts Berry Farm, that should never have went thru without verification. When we traveled, Wisley denied purchases several times because I was out of my State, and didnt inform them prior. Now, I have to wait for a letter to "appeal" and find out what the bogus denial decision was based on. I wouldn't be surprised if it was one of their own employees that scammed me. They are after all based in California. One of those things that makes you think...This company is the worst. They should be put out of business. I'm not stopping here. I've placed a claim with the Ohio Attorneys General and The BBB. They are scammers themselves, taking hard earned money and not living up to their own policies. I know this will be sent to them, but don't expect any resolution, based on the joke of customer service received to date.

Card is always getting hacked don't use them

This service is horrible. They made me wait to get a card after I got my direct deposit and held my money for days after. Horrible shitty service and even worse representatives. I’d give no stars if I could.

If I could leave a 0 star review I would have. DO NOT USE WISELY!!!! My account has been hacked several times while using their card and system!! I have lost THOUSANDS while using them!!! NOW THEY WANT ME TO WAIT FOR 45-60 DAYS FOR A RESOLUTION!!! Their customer service representatives are unreliable as is their chat system built into the Wisely app.

Ordered a replacement card told it be here in 2 days it's going on 5 days no card got charged 25.00 never use wisely

Unfortunately I thought what a good idea this was through my payroll company ADP absolutely horrible my card was hacked and they are making me jump through hoops. This is my money and no provisional credit. I have called daily and the same run around some one who reads out of a pre determined set of wording. DO NOT DO IT. Only one person was some what helpful after my 18 calls